Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images
Luis Abac

Luis Abac

Providence,RI

Summary

Dynamic server with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest satisfaction through effective team collaboration and efficient order accuracy. Recognized for training new staff and implementing streamlined processes, ensuring a welcoming dining experience in high-volume settings.

Overview

26
26
years of professional experience

Work History

Server

Not Your Average Joe's
03.2024 - Current
  • Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
  • Accurately processed orders using POS system, minimizing errors and enhancing efficiency.
  • Collaborated with kitchen staff to ensure timely food delivery and customer satisfaction.
  • Assisted in training new team members on menu items and service standards.

Server and Trainer

BJ's Brewhouse Restaurant
02.2018 - 03.2024
  • Provided exceptional customer service to enhance guest satisfaction and loyalty.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Managed multiple tables efficiently, prioritizing tasks in fast-paced environment.
  • Assisted in training new servers on menu knowledge and service procedures.

Server Supervisor

Arooga's Grille House and Sports Bar
02.2016 - 05.2020
  • Supervised daily operations, ensuring efficient service and adherence to company standards.
  • Trained and mentored new staff on menu knowledge and customer service techniques.
  • Coordinated scheduling and managed team workflow to optimize productivity during peak hours.
  • Resolved customer complaints promptly, enhancing overall guest satisfaction and retention.

Server Trainer

Carrabba' Italia Grill
09.2016 - 03.2018
  • Trained new servers on menu knowledge and service protocols to enhance customer experience.
  • Assisted in onboarding processes, ensuring smooth transition for new team members.
  • Implemented efficient table management strategies to optimize dining flow during peak hours.
  • Conducted regular performance evaluations, providing constructive feedback to improve service skills.

Server

Bonefish Grill Restaurants
10.2015 - 09.2016
  • Managed multiple tables simultaneously while maintaining high attention to detail.
  • Resolved customer inquiries and complaints promptly, fostering a positive atmosphere.
  • Maintained cleanliness and organization of dining area, adhering to health standards.
  • Participated in daily team meetings to discuss service improvements and operational strategies.

Server Assistant Manager

Pf Chang's China Bistro
01.2004 - 10.2015
  • Assisted in training and onboarding new server staff to enhance team performance.
  • Coordinated daily operations to ensure efficient service delivery and customer satisfaction.
  • Monitored inventory levels and collaborated with management to optimize stock usage.
  • Implemented streamlined processes for order taking and food delivery, improving workflow efficiency.

Lead Trainer Cook

Texas Land and Cattle
10.1999 - 02.2007
  • Developed and implemented training programs for new and existing employees to enhance skill sets.
  • Facilitated workshops and training sessions, improving team performance and knowledge retention.
  • Evaluated training effectiveness
  • Teamed up with management to assess training necessities in line with organizational aims.

Education

High School Diploma -

Houston Community College
Houston, TX

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales techniques
  • Sales expertise
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Beverage preparation
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Table setting knowledge
  • Menu presentation
  • Food and beverage pairings
  • Food delivery
  • Bill computation
  • Food inspection
  • Wine service
  • Banquet coordination
  • Wine pairings
  • Multitasking and organization
  • Upselling techniques
  • Wine pairing
  • Check payment processing
  • POS operation
  • Positive guest interactions
  • Responsible beverage service
  • Take-out service
  • Hostess support
  • Team member support
  • Server training
  • Positive and professional
  • Buffet setup and takedown
  • Dish preparation
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Team leadership
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Languages

Spanish
Native or Bilingual

Timeline

Server

Not Your Average Joe's
03.2024 - Current

Server and Trainer

BJ's Brewhouse Restaurant
02.2018 - 03.2024

Server Trainer

Carrabba' Italia Grill
09.2016 - 03.2018

Server Supervisor

Arooga's Grille House and Sports Bar
02.2016 - 05.2020

Server

Bonefish Grill Restaurants
10.2015 - 09.2016

Server Assistant Manager

Pf Chang's China Bistro
01.2004 - 10.2015

Lead Trainer Cook

Texas Land and Cattle
10.1999 - 02.2007

High School Diploma -

Houston Community College

Similar Profiles

CREATE PROFILE