Summary
Overview
Work History
Education
Skills
Timeline
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Luis Abner

Westminster,CA

Summary

I’m a highly motivated individual with 21 year’s industry experience in a corporate environment, seeking a position where I can utilize my talents and leadership skills. I'm self-motivated and dedicated, with a strong work ethic. I would love the opportunity to apply my knowledge and experience in my position while continuing to develop and grow.

Overview

21
21
years of professional experience

Work History

Supervisor of Operations

First American Title Insurance Co
08.2002 - Current
  • Manage and oversee workload for several employees including offshore teams
  • Maintaining workflow, supervising staff, and writing yearly employee evaluations
  • Manage employee’s weekly and monthly production to ensure business needs are met
  • Assisted management in creating various excel spreadsheets and run daily reports
  • Assisted management on creating a user platform for employees and vendors
  • Scheduled and approved timesheets and requested days off
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.

User Acceptance Tester (UAT)

First American Title Insurance Co
  • Helped management implement and create enhancements for our Admin/Vendor websites. Made sure we met yearly roadmaps and helped create integrations between systems for business needs.
  • Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
  • Documented testing procedures for developers and future testing use.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • · Created texting feature for notaries to receive notifications about work around their areas.

Scheduler/VR Specialist

First American Title Insurance Co
  • Scheduled and coordinated loan document signings for various lenders
  • Made outbound and answered incoming customer service calls
  • I worked closely with lenders/title companies to achieve customer satisfaction
  • Recruited new notaries into our network when needed for rural locations or specific needs for the customers
  • User Acceptance Tester (UAT):
  • Helped management implement and create enhancements for our Admin/Vendor websites
  • Made sure we met yearly roadmaps and helped create integrations between systems for business needs
  • Tested new enhancements for our Admin/Vendors sites to insure they met what was needed for our business/customer’s needs
  • Created texting feature for notaries to receive notifications about work around their areas.

Education

AA Degree - Computer Business Applications

Golden West College

GED Diploma - undefined

Huntington Beach High School
Huntington Beach, CA
2000

Skills

  • Leadership, Communication, Multitasking, Dependable, Initiative, and problem-solving, Team player
  • Computer Literate, MS Office, Excel, PowerPoint
  • Completed several training sessions on Customer Service and leadership development (Magic, Emerging Leaders)
  • Team Bonding
  • Process Improvement
  • Audit Procedures
  • Client Satisfaction
  • Payroll Preparation and Processing

Timeline

Supervisor of Operations

First American Title Insurance Co
08.2002 - Current

User Acceptance Tester (UAT)

First American Title Insurance Co

Scheduler/VR Specialist

First American Title Insurance Co

AA Degree - Computer Business Applications

Golden West College

GED Diploma - undefined

Huntington Beach High School

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Luis Abner