Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Luis Abrego

Sales
Temple Hills,MD

Summary

Driven by a results-focused approach, I enhanced client retention and satisfaction at Ralph through innovative service solutions and effective complaint resolution, demonstrating strong sales expertise and teamwork. My background also includes streamlining operations at Timber Pizza, where I significantly reduced food waste, showcasing my stock management skill and work flexibility. Something more personal about me I hit the gym. I make music and I’m Latino my parents from El Salvador and I’m looking to expand my knowledge in many ways in this type of field in selling.

Overview

2
years of professional experience

Work History

Ralph
Springfield, VA

Nova Business Center
05.2024 - 07.2024

Job overview

  • Used knowledge and suggestive selling techniques to build department.
  • Implemented effective billing processes, ensuring timely payments from clients while maintaining positive relationships.
  • Evaluated client feedback to identify areas for improvement in service delivery, driving continuous enhancement initiatives in the business center operations.
  • Proactively offered additional services based on client requirements, leading to an increase in upselling opportunities.
  • Answered phone calls to handle customer concerns and complaints.
  • Supported administrative tasks such as filing documents and data entry duties to ensure efficient workflow across teams.
  • Trained new employees on business center procedures and best practices, fostering a knowledgeable workforce capable of delivering excellent service.
  • Collaborated with team members to develop innovative solutions for client needs, leading to increased client retention rates.
  • Enhanced customer satisfaction by providing professional and timely assistance with business center services.
  • Assisted in marketing efforts to promote the business center''s services, attracting new clients and increasing revenue.
  • Maintained a clean and organized business center, ensuring a professional atmosphere conducive to productivity.
  • Coordinated networking events within the facility that facilitated collaboration among clients.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Patricia
Washington, DC

Retail Sales Associate
09.2023 - 05.2024

Job overview

  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Timber Pizza
Arlington, OR

Cook
10.2022 - 07.2023

Job overview

  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

Alexandria High School
Alexandria, VA

High School Diploma
06.2021

Skills

Training development aptitude

Languages

Spanish
Native or Bilingual

Timeline

Nova Business Center

Ralph
05.2024 - 07.2024

Retail Sales Associate

Patricia
09.2023 - 05.2024

Cook

Timber Pizza
10.2022 - 07.2023

Alexandria High School

High School Diploma

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Luis AbregoSales