Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Luis Acevedo

Orlando,FL

Summary

Dynamic professional with a proven track record in customer service excellence and operational efficiency, notably at SP Plus Parking. Skilled in quick decision-making and stress management, I excel in high-pressure environments, enhancing customer loyalty and driving revenue growth through strategic upselling. Demonstrated leadership in team collaboration and a commitment to professional appearance and punctuality.

Overview

3
3
years of professional experience

Work History

Valet Parking Attendant

Towne Park
05.2024 - Current
  • Explained parking rates and retrieval procedures to guests upon arrival.
  • Handled cash transactions accurately, ensuring proper payment for services rendered.
  • Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
  • Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.

Valet Parking Supervisor

SP Plus Parking
12.2022 - 05.2024
  • Collaborated with other departments to ensure efficient coordination of guest arrivals and departures, enhancing overall guest experience.
  • Managed resource allocation effectively, including scheduling staff shifts and maintaining inventory of supplies and equipment.
  • Streamlined vehicle handover process for increased efficiency while still ensuring proper documentation was completed accurately every time.
  • Increased revenue generation by implementing effective upselling strategies that promoted additional services offered by the establishment.

Customer Service Representative

Target
12.2021 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Associate of Arts - Business

Valencia College
Orlando, FL
05-2027

Skills

  • Quick decision making
  • Ability to follow directions
  • Team player mentality
  • Adaptable to change
  • Strong work ethic
  • Customer Service-oriented
  • Professional appearance
  • Reliability and punctuality
  • Clean driving record
  • Customer service excellence
  • Stress management techniques
  • Clear spoken communication skills
  • Teamwork and collaboration

Accomplishments

    .

Languages

Spanish
Native or Bilingual

Timeline

Valet Parking Attendant

Towne Park
05.2024 - Current

Valet Parking Supervisor

SP Plus Parking
12.2022 - 05.2024

Customer Service Representative

Target
12.2021 - 12.2022

Associate of Arts - Business

Valencia College

Similar Profiles

CREATE PROFILE
Luis Acevedo