Luis Acosta
Katy,TX
Summary
Driven Operations Manager with a proven track record at CNSLogistics LLC, enhancing operational efficiency and customer satisfaction. Excelled in logistics management and problem-solving, leading teams to exceed performance goals. Skilled in data analysis and Spanish fluency, adept at fostering employee relations and implementing cost-reduction strategies.
Overview
5
5
years of professional experience
Work History
Operations Manager
CNSLogistics LLC
02.2024 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Dispatch Operations Manager
Alston Transportation LLC
10.2019 - 01.2024
- Coordinated closely with warehouse personnel to ensure timely loading of shipments onto trucks for prompt delivery schedules.
- Created detailed reports on dispatch operations performance metrics, identifying trends and highlighting areas for improvement.
- Collaborated with logistics teams to develop strategic plans for optimizing transport routes, reducing costs, and improving service levels.
- Managed a team of dispatchers, ensuring optimal productivity levels and high-quality performance in meeting deadlines.
- Developed strong relationships with drivers to optimize routing, reduce delivery times, and improve overall customer satisfaction.
- Established clear expectations for dispatcher job duties while providing ongoing support through coaching sessions as needed.
- Conducted regular performance evaluations for dispatch staff, identifying areas for improvement and providing appropriate training opportunities.
- Improved dispatch efficiency by implementing streamlined processes and procedures for tracking and coordinating shipments.
- Fostered a positive work environment that promoted teamwork and collaboration among dispatchers, drivers, and other stakeholders in the supply chain.
- Addressed operational issues promptly, resolving problems effectively to maintain seamless workflow.
- Assisted in hiring new employees by conducting interviews, evaluating candidates'' skills, and making recommendations based on company needs.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Evaluated current operational processes to help develop, implement and improve practices.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Arts - Culinary Arts
University of Houston - Downtown
Houston, TX06.2015
Bachelor of Science - Engineering (Pre-Engineering)
Universidad Central De Venezuela
CCS, Venezuela07.2010
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Policies and procedures implementation
- Performance monitoring
- MS Office
- Schedule Management
- Logistics Management
- Cost Reduction
- Data Analysis
- Data Evaluation
- FLUENT IN SPANISH
Timeline
Operations Manager
CNSLogistics LLC
02.2024 - 08.2024
Dispatch Operations Manager
Alston Transportation LLC
10.2019 - 01.2024
Bachelor of Arts - Culinary Arts
University of Houston - Downtown
Bachelor of Science - Engineering (Pre-Engineering)
Universidad Central De Venezuela
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