Luis A Cruz
Marlboro,NY
Summary
I’m Determined to progress in the ever growing path of the automotive field incorporating my business experience to find the ultimate job opportunity that will allow me to perform my best in the business and automotive areas.
Overview
21
21
years of professional experience
Work History
Estimator
Hudson View Auto Body
06.2025 - Current
- Analyzed vehicle damage to prepare accurate repair estimates.
- Collaborated with technicians to assess labor and material costs.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Prepared material orders to complete projects on time and within budget.
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
- Supervised team to ensure compliance with safety protocols and operational standards.
- Coordinated workflow to optimize production efficiency and reduce downtime.
- Used hand and power tools, equipment, and instruments accurately.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Troubleshot equipment to reduce service calls and downtime.
- Built relationships with customers and managed accounts to drive revenue and profit.
Shop Manager
Collision and Chrome
07.2022 - 12.2024
- Managed daily shop operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored staff on best practices in collision repair and customer service standards.
- Analyzed customer feedback to drive improvements in service offerings and client satisfaction initiatives.
- Led safety compliance efforts, fostering a culture of workplace safety among all employees.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Resolved customer complaints with effective solutions, maintaining positive store reputation.
Estimator
Northside Auto Body
01.2018 - 11.2021
- Analyzed vehicle damage to prepare accurate repair estimates.
- Collaborated with technicians to assess labor and material costs.
- Utilized estimating software to generate detailed project proposals.
- Reviewed and updated estimates based on changing repair conditions.
- Streamlined estimating processes to improve turnaround times for quotes.
- Led initiatives to enhance accuracy of cost projections and reduce discrepancies.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
- Reviewed completed projects'' actual costs compared against estimates as part of a continuous improvement process, refining future estimates based on lessons learned.
Parts Manager, Assistant Shop Foremen, and Auto Estimator
Clarkstown International Collision
12.2011 - 12.2018
- Savvy in ccc one Estimating software, word and Internet search. Skilled at recognize damaged vehicle parts as well as appropriate repair times. Strong negotiation skills with customers and insurance appraisal. Reduce cycle time through better organization, Received all parts and mirror checked for accuracy and damage. Distributed necessary parts and materials to technicians, Controlled material inventory and ordering. Handle all Supplemental ordering; input all invoicing data into the management system. Also assistant Shop foreman with Shop production operation, management and staff; and perform other duties.
Route Sales Representative
Keystone Automotive Industries, Inc.
01.2007 - 01.2011
- Identify and research potential new accounts leads; call and inform prospective customers of new products or services available as well as presenting them with accurate pricing quotes, credit terms, and promoting products to maximize sales and , monitor and control returns to maximize profitability; prepare sales invoices and end of day reports of business transactions to the management.
Service Adviser- Customer Service Representative
Sunshine Ford
01.2005 - 01.2007
- Meet and Talk with clients, determine the work that requires to be done on the consumer’s vehicle, and arrange service orders. Required to communicate with customers when schedule maintenance is needed, Inquire the customer further in case of additional extensive repairs needed, visually check the vehicle, or test drive it on road.
Education
Automotive Mechanics- Automotive Technology Program
Ulster County Boces
High School diploma - undefined
Wallkill Senior High
01.2003
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- DRP insurance company knowledgeable
- Supplemental estimates
- Follow up on payments from insurance companies
- Customer Care
Qualifications
- Interface professionally and communicate extremely easy with customers who make me able to develop and retain relationships with them and resolve their issues. Successful and highly experienced sales person. Accustomed to fast pace working environment. Experienced and reliable vehicle driver. Improved skills based on my automotive training combined with extensive experience in auto mechanics. Strong knowledge of vehicle performance and functioning. Extremely organized and capable of multi-tasking efficiently.
- I have 10 years of experience in the automotive industry. Fluently speak, write, and read Spanish and English. Very passionate about everything related with automobiles and their technical development.
- Also DRP experience for over 5 years with GEICO, NYCM, Allstate.
Accomplishments
I-car certified
Tesla certified
PPG certified
Languages
Spanish
Professional Working
Timeline
Estimator
Hudson View Auto Body
06.2025 - Current
Shop Manager
Collision and Chrome
07.2022 - 12.2024
Estimator
Northside Auto Body
01.2018 - 11.2021
Parts Manager, Assistant Shop Foremen, and Auto Estimator
Clarkstown International Collision
12.2011 - 12.2018
Route Sales Representative
Keystone Automotive Industries, Inc.
01.2007 - 01.2011
Service Adviser- Customer Service Representative
Sunshine Ford
01.2005 - 01.2007
Automotive Mechanics- Automotive Technology Program
Ulster County Boces
High School diploma - undefined
Wallkill Senior High