LUIS AGUADO
Brooklyn
Summary
Adept at IT infrastructure management and fostering team collaboration, I significantly enhanced system efficiency and employee productivity at BH Photo. My expertise in technical support and project management, coupled with a knack for preventive maintenance, reduced downtime and operational costs, aligning with key employer-desired skills for impactful organizational growth.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Results-oriented Computer Specialist with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills.
Experienced with computer systems analysis, network management, and technical support. Utilizes problem-solving skills to enhance system functionality and user experience.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Computer Specialist
BH PHOTO
06.2013 - Current
- Reduced system downtime by proactively monitoring infrastructure health and performing preventative maintenance.
- Developed training materials and conducted workshops for employees, increasing overall computer literacy within the organization.
- Leveraged expertise in programming languages to create custom tools that streamlined internal workflows and boosted productivity levels.
- Designed database structures that efficiently stored large volumes of data while facilitating quick retrieval when needed.
- Contributed insights during brainstorming sessions on innovative approaches to solve complex technical challenges.
- Coordinated with vendors to procure necessary equipment, negotiating favorable pricing terms to minimize expenditures.
- Enhanced network security by conducting regular vulnerability assessments and addressing potential risks.
- Developed responsive websites using HTML5, CSS3, JavaScript, enhancing online presence for clients across a range of industries.
- Optimized software performance with thorough debugging and code optimization techniques, leading to improved user experience.
- Collaborated with cross-functional teams to develop customized software solutions tailored to business needs.
- Migrated systems to cloud-based platforms, reducing operational costs while improving scalability and flexibility.
- Collaborated with fellow IT professionals to share knowledge, troubleshoot issues, and develop best practices for the team''s success.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Assistant Manager of Operations
AutoZone
01.2012 - 06.2013
- Collaborated with departments to standardize processes, enhancing overall operational consistency.
- Trained staff on best practices for customer interactions, resulting in higher satisfaction ratings.
- Managed departmental budgets, ensuring alignment with organizational financial goals.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with General Manager in different operational issues and promotional activities.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
Education
High School Diploma -
DICKINSON HIGHSCHOOL
Jersey City, NJ06-2002
Skills
- Technical support expertise
- Network support
- IT infrastructure management
- System troubleshooting
- Preventive Maintenance
- Project management
- Data analysis proficiency
- Technical support
- Software analysis
- Quality assurance testing
- Scripting languages
- Hardware configuration
Languages
Spanish
Full Professional
Portuguese
Professional Working
Timeline
Computer Specialist
BH PHOTO
06.2013 - Current
Assistant Manager of Operations
AutoZone
01.2012 - 06.2013
High School Diploma -
DICKINSON HIGHSCHOOL
Similar Profiles
Brayan HernandezBrayan Hernandez
Maintenance Technician at BH ManagementMaintenance Technician at BH Management
Latoya BellLatoya Bell
Clinical Therapist Intern at Step By Step BHClinical Therapist Intern at Step By Step BH
Melissa BlantonMelissa Blanton
Community Manager at BH ManagementCommunity Manager at BH Management