Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Luis A. Guerrero M.

Miami

Summary

Service and delivery Customer satisfaction Opening and closing duties Cash handling

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server/Cashier

The Cheesecake Factory – South Beach
12.2024 - Current
  • Greetings and settings.
  • Order taking

Server

Bella Cuba Restaurant
01.2020 - 08.2023
  • Maintained accuracy of cash register transactions by accurately counting money and entering data correctly into the POS system
  • Delivered excellent customer service while taking orders and making accurate changes at a fast pace.
  • Train new servers in kitchen and safety protocols
  • Answered guest questions in person and over the phone

Server

Morgans Restaurant
07.2020 - 11.2020
  • Enhanced customer experiences by actively listening to customer needs and orders
  • Accurately recorded orders on the Tous POS system
  • Recorded food and drink orders and served customer requests to the highest standards
  • Made suggestions to customers based on preferences.

Server

Sushi Sake - Brickell
01.2018 - 08.2018
  • Efficient and effective customer service contributed to improved rates of return business.
  • Passed food orders through to kitchen staff clearly and quickly
  • Cleaned and reset tables promptly and efficiently for incoming customers, with a noticeable impact on reduced wait times.
  • Helped managers train new serving staff.

Server

Aromi Restaurant
06.2017 - 02.2018
  • Coordinated food delivery efficiently and adequately with chefs, bartenders, and other staff as a team
  • Conducted regular check-ups on guests to see if they are satisfied and also fulfill their subsequent requests
  • Collected payments, handed down receipts to guests, and was involved in other minor financial transactions

Education

Bachelor of Science - Foreign Trade

Simon Bolívar University
01.2011

Bachelor - undefined

Antonio Romulo Acosta
01.2006

Skills

  • Customer assistance
  • Food & Wine Pairing
  • Knowledge of Dining Styles
  • POS Operation
  • Food Safety
  • Professional appearance
  • Cash handling
  • Exceptional customer service
  • Strong work ethic

Certification

florida food handler certificacion

LANGUAGES

English
Full Professional
Spanish
Native or Bilingual

Timeline

Server/Cashier

The Cheesecake Factory – South Beach
12.2024 - Current

Server

Morgans Restaurant
07.2020 - 11.2020

Server

Bella Cuba Restaurant
01.2020 - 08.2023

Server

Sushi Sake - Brickell
01.2018 - 08.2018

Server

Aromi Restaurant
06.2017 - 02.2018

Bachelor - undefined

Antonio Romulo Acosta

Bachelor of Science - Foreign Trade

Simon Bolívar University

Similar Profiles

CREATE PROFILE