Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Aguilera

Bradenton,FL

Summary

I am passionate about understanding and helping people find solutions. Dedicated to Christ (first) and keeping a "whatever it takes" mentality for the good of people. I bring a positive attitude, strong work ethic, a heart for building relationships and maintaining strong retentions. Willing to find ways to keep retention, find new partners, and collab with a great team.


I am offering 2 years of staff responsibilities within a church, 6 years of internship in worship ministry, 5+ years of sales background, and a total of 3 years of managerial background.

Overview

8
8
years of professional experience

Work History

Worship Director

Bayside Community Church
08.2022 - 12.2023
  • Recruited volunteers for choirs and worship teams.
  • Performed as versatile vocalist and instrumentalist to support inspirational worship services.
  • Coordinated music and special vocals for worship services.
  • Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.
  • Led and inspired worship team members and guided team in following church processes, guidelines and mission.
  • Developed programs for holidays and unique events.
  • Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
  • Oversaw budget and programming for worship ministry/production ministry and engaged outside services economically and responsibly.
  • Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
  • Analyzed revenue and program cost data to determine budget priorities.
  • Relationship building with church attendees to meet their needs and help them get plugged into the correct campus.
  • Maintained an understanding on Ableton to provide click tracks for team.
  • Executed weekly rehearsals with worship team.
  • Monthly staff meetings, department meeting, and campus meetings.
  • Maintained strong relationship with every campus to identify ways to collaboratively work.
  • Worked closely with other departments to help better serve them and develop a more strategical way to minister our church.
  • Trained our Worship Academy students to further develop their gifting.
  • Worked closely with the campus pastor to better understand what our community needs and drive more people through our doors.
  • Minor tech troubleshoot with soundboard, pro presenter, lighting, and resi software.
  • Attended online conferences to better develop my craft.

Sales Development Representative/Manager (Remote)

CIENCE
04.2021 - 08.2022
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Developed and maintained positive relationships with key decision-makers and influencers.
  • Utilized Software to manage sensitive client information and update existing and new client profiles.
  • Achieved and exceeded monthly and annual sales targets.
  • Developed successful strategies for identifying and converting prospective clients to long-term customers.
  • Maintained an organized pipeline of 44 clients (max) with sensitive information to determine current business temperature.
  • Organized spreadsheet for a team of 11 sales reps (max) to strategically pin point areas of improvement and empower their strengths.
  • Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
  • Conducted market research to identify potential opportunities and understand customer needs.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Collaborated with marketing and product teams to stay up-to-date with new product launches and promotional activities.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Stayed current on company offerings and industry trends.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Trained new employees on customer service and organizing strategies.
  • Designed customer retention strategies to reduce customer attrition.

Sales Development Representative (Remote)

InsideOut
09.2020 - 04.2021
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Kept detailed records of daily activities through online customer database.
  • Utilized Software to manage sensitive client information and update existing and new client profiles.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
  • Conducted market research to identify potential opportunities and understand customer needs.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Collaborated with marketing and product teams to stay up-to-date with new product launches and promotional activities.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Member Specialist/Sales Associate

Nutrition Wellness Center
12.2015 - 09.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Maintained and managed customer files and databases.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Generated account activity reports to identify upgrade and sales opportunities.
  • Understanding family referrals to provide best services for better health.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and backed up other customer service managers.

Worship Director

Church Of Hope
12.2018 - 07.2019
  • Recruited volunteers for choirs and worship teams.
  • Performed as versatile vocalist and instrumentalist to support inspirational worship services.
  • Coordinated music and special vocals for worship services.
  • Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.
  • Led and inspired worship team members and guided team in following church processes, guidelines and mission.

Education

GED -

GED Testing Service
Online
11.2022

Skills

  • Team Oversight
  • Lead Generation
  • Sales Tracking
  • Pipeline Management
  • Strategic Planning
  • Community Engagement
  • Volunteer Recruitment
  • Project Management
  • Administrative Leadership
  • Spiritual Guidance
  • Client Relationship Management
  • Product Knowledge

Languages

Spanish
Professional Working

Timeline

Worship Director

Bayside Community Church
08.2022 - 12.2023

Sales Development Representative/Manager (Remote)

CIENCE
04.2021 - 08.2022

Sales Development Representative (Remote)

InsideOut
09.2020 - 04.2021

Worship Director

Church Of Hope
12.2018 - 07.2019

Member Specialist/Sales Associate

Nutrition Wellness Center
12.2015 - 09.2019

GED -

GED Testing Service

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Luis Aguilera