Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Aguilera

Santa Barbara,CA

Summary

Patient Financial Counselor with strong background in customer service and complex authorization resolution at Cottage Health. Proven track record of improving patient satisfaction through effective communication and empathetic support. Expertise in maintaining confidentiality and enhancing front office operations through efficient problem-solving. Contributed to high reimbursement rates by leading training, onboarding, and monthly improvement meetings with the billing department.

Overview

2026
2026
years of professional experience

Work History

Patient Financial Counselor

Cottage Health
Santa Barbara, CA
07.2008 - Current
  • Advocated for patient rights in interactions with third-party payers.
  • Processed credit card payments securely and accurately.
  • Counseled patients on financial obligations related to medical care.
  • Assisted patients in understanding bills, including deductibles and co-pays.
  • Collaborated with hospital staff to resolve complex billing issues.
  • Provided solutions for coding errors causing inaccurate billings.
  • Developed rapport with patients for discussing sensitive financial matters professionally.
  • Verified insurance and payment methods during admissions and check-in procedures.

Store Manager

RadioShack
Santa Barbara, CA
  • Maintained accurate records of employee performance reviews to support assessment processes.
  • Prepared monthly reports detailing sales figures, expenses, and profits for management review.
  • Monitored inventory levels and placed restock orders to ensure product availability.
  • Established customer service standards with staff compliance evaluated through regular assessments.
  • Organized promotional events to increase product awareness and attract new customers.
  • Developed strategies to maximize sales and profitability across multiple channels.
  • Managed daily banking activities, ensuring accuracy and security in deposits and withdrawals.
  • Prepared staff work schedules and assigned team members to specific duties.

Account Manager

Coca-Cola
Ventura, CA
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships to boost sales opportunities.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Onboarded new team members to integrate into organization.
  • Addressed customer questions and concerns regarding products and services.
  • Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
  • Reset store displays for special events and seasonal merchandise changes.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Education

Certificate - Life Insurance Sales

Life Insurance
Ventura, CA
05-2004

High School Diploma -

Buena High School
Ventura, CA
06-1988

Skills

  • Team leadership
  • Customer service and support
  • Onboarding and training
  • Collaboration and teamwork
  • Dependability and dedication
  • Time management
  • Empathy and care
  • Multitasking skills
  • Documentation and record-keeping
  • Problem-solving expertise
  • Self-motivation
  • Adaptability and flexibility
  • Attention to detail
  • Effective communication
  • Patient confidentiality and data security
  • Calmness under pressure
  • Data entry proficiency
  • Report preparation

Languages

Spanish
Professional

Timeline

Patient Financial Counselor

Cottage Health
07.2008 - Current

Store Manager

RadioShack

Account Manager

Coca-Cola

Certificate - Life Insurance Sales

Life Insurance

High School Diploma -

Buena High School

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