Luis Alberto Rendon
Las Vegas,Nevada
Summary
Hi-performing leader with a passion for enabling growing businesses to scale by connecting them with high-value technical solutions. Confident in my ability to take on a trusted advisor role, collaborating alongside executive account holders to identify business needs, and consult on solutions. Comfortable working across multiple industries with small, medium, and enterprise-level accounts. Fluently bilingual, with proficient translating skills in English and Spanish. Committed to continuous personal and professional growth and contributing to team success.
Overview
19
19
years of professional experience
Work History
Reserve Police Officer
City of Crane Police Department
Crane, Missouri
08.2025 - Current
- Prepared detailed reports documenting incidents and police actions taken.
- Worked with the top administration in the development and application of new policies and procedures while identifying / developing tracking protocols to measure their success.
- Analyzed statistical data relaying both to front line and administrative personnel in order to measure the effectiveness of those policies.
- Enforced local laws and regulations during patrols in assigned areas.
- Responded to emergency calls and provided assistance as needed.
- Collaborated with community members to address public safety concerns.
- Assisted in investigations by collecting evidence and interviewing witnesses.
- Developed and maintained knowledge of criminal activity trends in the area.
- Participated in training sessions to enhance law enforcement skills.
Enhancement & Growth Manager
TPx
10.2022 - Current
- Working with department leaders and the executive team in the development and establishing of well-defined systems and protocols to effectively manage unassigned client base(s).
- Managing relationships at the enterprise level as well as mid-management levels within the accounts.
- Planning, developing, and implementing timely product transitions to meet customer’s needs aligning with project goals.
- Working with internal customer-focused teams to design, develop and introduce new products and enhancements to address customer requests and priorities.
- Developing partner specific account plans to include annual, quarterly, and monthly goals ensuring greater customer buy-in.
- Working with Account Managers to develop sales strategies leading to higher closing rates and providing support through complex negotiations leading to team goal achievement.
Renewal Account Manager
TPx
10.2022 - 09.2023
- Establishing a well-defined system and protocol to effectively monitor, supervise, and enhance contract renewals.
- Meet monthly revenue and customer retention goals; ensure the organization sustains incumbency in existing accounts.
- Act as an escalation point, working with both internal and external teams to bring a timely resolution to any client concerns.
- Works with internal customer-focused teams to design, develop and introduce new products and enhancements to address customer requests and priorities.
- Collaborating closely with the sales team to support contract renewal sales efforts and identify potential growth opportunities.
Customer Success Manager
TPx
10.2022 - 09.2023
- Assists with onboarding and management of new and strategic accounts.
- Engage with a wide variety of customer stakeholders, from technical professionals to executives, to ensure a full and complete understanding of their experience with TPx, their service expectations, and potential areas for future engagement and revenue generation.
- Work with internal technical and support teams to ensure customers receive best-in-class technical, process and product-specific consulting.
- Serve as day-to-day customer liaison and lead point of contact to ensure successful and timely completion of customer requests.
- Meet monthly revenue and customer retention goals; ensure that TPx sustains incumbency in existing accounts.
- Act as an escalation point, working with both internal and external teams to bring a timely resolution to any client concerns.
- Contribute to improved Customer Success metrics, reporting and evaluation.
- Works with internal customer-focused teams to design, develop and introduce new products and enhancements to address customer requests and priorities.
Police Officer / Detective (Retired)
Highlandville Police Department
Highlandville, Missouri
08.2013 - 09.2020
- Prepared detailed reports on incidents and investigations for records.
- Responded to emergency calls for service and provided assistance as needed.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Developed positive relationships with members of the community through outreach programs.
- Worked with the top administration in the development and application of new policies and procedures while identifying / developing tracking protocols to measure their success.
- Analyzed statistical data relaying both to front line and administrative personnel in order to measure the effectiveness of those policies.
Deputy Constable - Lieutenant
Las Vegas Constable's Office
Las Vegas, NV
08.2011 - 01.2013
- Conducted thorough investigations into criminal activities and incidents.
- Collected and analyzed evidence to support case development.
- Interviewed witnesses and suspects to gather essential information.
- Collaborated with law enforcement agencies to share critical intelligence.
- Prepared detailed reports documenting investigative findings and processes.
- Testified in court regarding case details and evidence presented.
- Developed investigative strategies to enhance operational efficiency within the department.
- Investigated complaints regarding police misconduct or civil rights violations.
- Prepared detailed reports of investigation findings.
- Maintained case files and updated records of all investigations.
- Participated in raids, arrests, searches, stakeouts, and other field operations.
Correctional Officer
Nevada Department Of Corrections
Indian Springs, Nevada
07.2006 - 01.2009
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular inspections and maintained security protocols within assigned areas.
- Managed inmate interactions and resolved conflicts to maintain order.
- Implemented safety procedures during inmate transport and facility operations.
- Documented incidents and prepared reports for administrative review.
- Trained new officers on policies, procedures, and emergency response techniques.
- Collaborated with healthcare staff to provide necessary care for inmates.
- Monitored surveillance systems to detect suspicious behavior or breaches in security.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Education
Custody Employee Law Enforcement Basic Training -
State of Nevada Dept of Corrections
Indian Springs, NV01-2006
Clark County DOJJS POST Category 2 Law Enforcement Academy -
Clark County
NevadaLas Vegas Law Enforcement Academy – Category 1 -
Clark County
NevadaSkills
- Communication
- Revenue Generation
- Project Coordination
- Process Optimization
- Data Analysis
- Risk Mitigation
- Workflow Delegation
- Cross-Functional Leadership
- Budget Management
- Presentations
- Account Management
- Salesforce & CRM Tools
- Graphic Design
- Technical Sales Solutions Strategies
Languages
- English
- Spanish
Awards Licenses
- Missouri POST Class A
- Nevada POST Category 1,2, & 3
- Master Technician, Cox Communications
- OSHA 10 Certification
Timeline
Reserve Police Officer
City of Crane Police Department
08.2025 - Current
Enhancement & Growth Manager
TPx
10.2022 - Current
Renewal Account Manager
TPx
10.2022 - 09.2023
Customer Success Manager
TPx
10.2022 - 09.2023
Police Officer / Detective (Retired)
Highlandville Police Department
08.2013 - 09.2020
Deputy Constable - Lieutenant
Las Vegas Constable's Office
08.2011 - 01.2013
Correctional Officer
Nevada Department Of Corrections
07.2006 - 01.2009
Custody Employee Law Enforcement Basic Training -
State of Nevada Dept of Corrections
Clark County DOJJS POST Category 2 Law Enforcement Academy -
Clark County
Las Vegas Law Enforcement Academy – Category 1 -
Clark County