Luis Alcala
Summary
Dynamic professional with hands-on experience in golf course maintenance and restaurant management. Skilled in equipment maintenance and inventory control, dedicated to learning new operational techniques to enhance service delivery and team performance.
I am very adept at learning new things on the golf course; a licensed professional taught me how to operate heavy machinery(backhoe,bobcat and boom lift). I also know how to be an effective leader, as—despite my young age—I learned how to run an entire store and manage staff to ensure its smooth operation (at McDonald's).
Overview
3
3
years of professional experience
1
1
Certification
Work History
golf course maintenance
Sun City Summerlin Association
Las Vegas, Nevada
06.2024 - Current
At the golf course: operating a leaf blower, trimmer, shovel, and hand pickaxe; assisting with the repair of water features when they break down; and occasionally handling irrigation tasks.
manager
McDonald's
Las Vegas, Nevada
06.2023 - 06.2024
- Supervised daily operations to ensure smooth restaurant functionality.
- Coordinated staff schedules to enhance coverage and improve service quality.
- Trained and developed team members in customer service standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Addressed customer complaints to ensure satisfaction and foster loyalty.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels and ordered supplies to meet demand.
- Enforced health and safety regulations for a clean environment.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
HVACR Diploma -
Quality Technical Training Center
Las Vegas, NV05-2026
High School Diploma -
Valley High School
Las Vegas, NV06-2022
Skills
- Equipment maintenance
- Customer service
- Team building
- Problem resolution
- Landscaping techniques
- Inventory management
- i know how to operate the backhoe(someone with license teach me how to operate)
- i know how to operate the bobcat(someone with license teach me how to operate)
- i know how to operate the boom lift(someone with license teach me how to operate)
Languages
Spanish
Native/ Bilingual
English
Limited
Certification
- EPA
- Driving license
- OSHA 10
Timeline
golf course maintenance
Sun City Summerlin Association
06.2024 - Current
manager
McDonald's
06.2023 - 06.2024
HVACR Diploma -
Quality Technical Training Center
High School Diploma -
Valley High School