Luis Alcantar
Marion,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
12
12
Certificate
Work History
Premise Technician
AT&T
05.2021 - Current
- Properly greets client and verifies job request
- Utilizes experience and training to determine 'proper path' efficiently and effectively to domicile and use most effective steps for job completion
- Educates client on services provided and basic troubleshooting steps for future reference
- Adheres to company guidelines for proper equipment usage and minimizing impact on locational contamination
- Reported scheduling issues, customer concerns, or possible safety issues to management
- Utilized the correct tool for each purpose, ensured proper harnessing for high altitude work, and maintained safety protocols for customers
- Maintained inventories for both work vehicle and shop resupply
- Communicated with leadership to assist with purchase of new equipment.
Maintenance
Holiday Inn Express
05.2019 - 04.2021
- Ensured all regulations are followed and jobs were completed to local building code
- Able to utilize experience to solve complicated problems
- Experienced with a variety of building materials, able to improvise quickly, appropriately, and effectively
- Maintained and repaired HVAC systems, irrigation, plumbing, drywall, flooring, grounds, electrical, building structure, and kitchen equipment
- Ensure excellent customer service and reporting to main office
- Performed regular preventative measures to mitigate costs
- Utilized non-scheduled time to make improvements as appropriate to domiciles and grounds
- Properly completed daily and quarterly work logs
- Assisted residents in daily activities when requested
- Attended and contributed to weekly staff meetings
- Advised leadership on more effective daily work progression, which increased productivity
- Assisted and trained coworkers when appropriate
- Ensured all major projects were properly tracked and managed.
Facility and Vehicle Maintenance
Carey Services
04.2014 - 04.2019
- Promoted within the company three times
- Continued to perform job duties of previous positions with each promotion, ultimately culminating in multiple positions becoming one
- Performed non-catastrophic vehicle repairs and maintenance
- Utilized lifts and shop tools effectively
- Organized the tool bay to be more efficient
- Responsible for the safe transportation of 15+ special needs individuals
- Utilized correct lifting mechanics for clients with ambulatory disorders, ensured their special mobility equipment was properly secured, and individual appropriately secured
- Served as a communication liaison between transported patients and case managers
- Utilized time not spent on direct job duties assisting other departmental tasks such as grounds maintenance, logistical support, facility upkeep and repair, patient advocate, and office support.
Education
Bachelor of Computer Science - Cloud Computing
Western Governors University
04.2025
Skills
- Fiber Optic Splicing
- Hand-tool proficiency
- Customer service experience
- Troubleshooting and repair
- Installation and maintenance
- Documenting activities
- Test equipment operation
- Writing reports
- Data cabling installation
- Network configuration
- Wireless Networking
Certification
CompTIA A+
CompTIA Network +
CompTIA Security +
CompTIA Project+
CompTIA Secure Infrastructure Specialist (CSIS)
CompTIA IT Operations Specialist(CIOS)
CompTIA Cloud+
CompTIA Secure Cloud Professional
CompTIA Cloud Admin Professional
Linux (LPI)
AWS Certified Cloud Practitioner
Microsoft Azure Fundamentals
Timeline
Premise Technician
AT&T
05.2021 - Current
Maintenance
Holiday Inn Express
05.2019 - 04.2021
Facility and Vehicle Maintenance
Carey Services
04.2014 - 04.2019
Bachelor of Computer Science - Cloud Computing
Western Governors University
Summary Qualifications
- Detail oriented, organized, and efficient with tasks
- Hardworking, motivated, and flexible- Adapts easily to changes in environment and work schedule.
- Team leader capable of developing and maintaining a positive work environment.
- Efficient with time management to ensure that all assigned tasks are completed correctly.
- Maintained various departmental inventories.
- Able to work in a team or solo as appropriate.
- Veteran with service in extreme environments, significant diversity, and strict deadlines
- Excellent customer service and inter-departmental communication skillset
- Efficient in reporting work issues to appropriate personnel in a timely manner
- Comfortable in diverse work groups
- Adheres to organizational rules and chain of command.
Summary Qualifications
- Detail oriented, organized, and efficient with tasks
- Hardworking, motivated, and flexible- Adapts easily to changes in environment and work schedule.
- Team leader capable of developing and maintaining a positive work environment.
- Efficient with time management to ensure that all assigned tasks are completed correctly.
- Maintained various departmental inventories.
- Able to work in a team or solo as appropriate.
- Veteran with service in extreme environments, significant diversity, and strict deadlines
- Excellent customer service and inter-departmental communication skillset
- Efficient in reporting work issues to appropriate personnel in a timely manner
- Comfortable in diverse work groups
- Adheres to organizational rules and chain of command.