Luis Alejandro Cruz Pastrana
Hollywood,FL
Summary
Professional with experience in food service industry, prepared for this role. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Runner
Dirty French
12.2022 - 12.2024
- Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
Server
Fifis' on the Beach
02.2021 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
1 Hotel South Beach
05.2018 - 01.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server Assistant
1 Hotel South Beach
04.2017 - 12.2017
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
Bachelor of Science -
Carlos Rafael Rodriguez
Skills
- Customer service
- Hospitality service expertise
- Safe food handling
- Relationship building
- Anticipating customer needs
- Teamwork and collaboration
- Strong work ethic
- Time management
Certification
- Wine & Spirit Education Trust Level 1
- Barista Basics Course
- Food Handler Certification
- White Gloves Course
- French Service Course
Timeline
Food Runner
Dirty French
12.2022 - 12.2024
Server
Fifis' on the Beach
02.2021 - 11.2022
Server
1 Hotel South Beach
05.2018 - 01.2022
Server Assistant
1 Hotel South Beach
04.2017 - 12.2017
Bachelor of Science -
Carlos Rafael Rodriguez
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