Luis Almazan
New York,NY
Summary
Service industry professional, consistently maintaining high standards and results-driven approach. Known for reliability and effective teamwork, adapting seamlessly to dynamic restaurant environments. Proficient in maintaining cleanliness, assisting waitstaff, and enhancing customer dining experiences.
Overview
8
8
years of professional experience
Work History
Server
Locanda Verde
10.2024 - 12.2025
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shift.
- Processed guest orders accurately using POS system, enhancing order efficiency.
- Adapted quickly to changing priorities during peak service periods, ensuring smooth operations.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server Assistant
En Japanese Brasserie
06.2023 - 09.2024
- Assisted servers in delivering food and beverages efficiently to enhance dining experience.
- Maintained cleanliness and organization of dining area to ensure optimal guest satisfaction.
- Supported inventory management by restocking supplies and monitoring stock levels during busy shifts.
- Collaborated with kitchen staff to expedite order preparation and improve service speed.
- Trained new team members on service standards and operational procedures for seamless onboarding.
- Adapted quickly to changing priorities during peak hours, ensuring smooth service flow throughout shifts.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
Food Runner
The Dutch
04.2022 - 09.2024
- Delivered food orders promptly to ensure customer satisfaction and dining efficiency
- Collaborated with kitchen staff to coordinate order accuracy and presentation
- Maintained cleanliness of service areas, adhering to health and safety standards
- Assisted in training new team members on service protocols and menu knowledge
Food Runner
Lafayette Grand Caffe
02.2018 - 04.2022
- Delivered food orders promptly to ensure customer satisfaction and dining efficiency
- Collaborated with kitchen staff to coordinate order accuracy and presentation
- Maintained cleanliness of service areas, adhering to health and safety standards
- Assisted in training new team members on service protocols and menu knowledge
Timeline
Server
Locanda Verde
10.2024 - 12.2025
Server Assistant
En Japanese Brasserie
06.2023 - 09.2024
Food Runner
The Dutch
04.2022 - 09.2024
Food Runner
Lafayette Grand Caffe
02.2018 - 04.2022
High School Diploma -
Universidad De Guerrero
Education
High School Diploma -
Universidad De Guerrero
Guerrero, MexLanguages
Spanish
Native or Bilingual