LUIS ALVARENGA
Las Vegas
Summary
Polished Security officer with 18 years of experience offering leadership to security teams and operational support. Diligently trained, evaluated and mentored staff while boosting client satisfaction by driving improvements and resolving issues personally. Created detailed reports and worked closely with company leaders to enhance security services. Displayed exceptional communication and time management skills. Experienced in conducting patrols,performing screenings and reviewing CCTV footage for signs of suspicious activity.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Security Manager
Mirage Hotel & Casino
Las Vegas
03.2019 - Current
- Met and consulted customers to build relationships and discuss security objectives to personalize service recommendations.
- Performed bi-weekly payroll, set schedules and dealt with rule infractions.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
- Organized security staff training sessions covering hands-on lessons and information on topics such as defensive tactics and medical emergencies.
- Maintained team compliance with professionalism guidelines and security team standards.
Security Dispatcher
Mirage Hotel & Casino
Las Vegas
07.2004 - 11.2011
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Observed extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms.
- Used radio, phone or computer to direct crews and other field units to appropriate sites.
- Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
- Used radio, telephone and computer system to update first responders with new information.
Security Officer
The Mirage
Las Vegas
06.2003 - 07.2004
- Responsible for the safety of our guests and hotel
- Provide escorts for money handling and transport
- Provide security by patrolling our property.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Bus runner
The Mirage
Las Vegas
11.1998 - 06.2003
- Provided services by keeping our employee dining room clean
- Responsible for keeping station cleaned for health department.
Education
High School Diploma -
Western High School
01.1999
Skills
- CCTV Experience
- Security Team Leadership
- Safety and Security Procedures
- Daily Status Reports
- Security Reporting
- Problem Identification
- Security Operation Evaluation
- Security Regulations
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- Basic life safety Training - 2022
Timeline
Assistant Security Manager
Mirage Hotel & Casino
03.2019 - Current
Security Dispatcher
Mirage Hotel & Casino
07.2004 - 11.2011
Security Officer
The Mirage
06.2003 - 07.2004
Bus runner
The Mirage
11.1998 - 06.2003
High School Diploma -
Western High School