Luis Alvarez
Freeport,NY
Overview
2020
2020
years of professional experience
Work History
Lab Facilitator
Freeport High School
- Responsible of managing and tracking inventory of the district within IncidentIQ management system.
- Install and configure ChromeOS devices performing device enrollment, update, reset, retirement and data wipe.
- Troubleshoot computer software and hardware via help desk, or phone.
- Assist with Microsoft Office 365 and Google G-Suite.
- Maintain user accounts and reset passwords.
- Give clear explanation to technical uneducated users for easier access.
- Provide technical support as a backup for technical emergencies.
Library Volunteer
Freeport Memorial Library
10.2019 - 12.2019
- Maintained clean, safe library environments for optimized visitor comfort.
- Engaged children in reading activities, fostering love for reading from early age.
- Assisted with guest's research and schoolwork.
- Fostered positive relationships with diverse patrons by being approachable, empathetic, and culturally sensitive when offering assistance.
Education
Bachelor of Arts - Psychology
SUNY Empire State College
Saratoga Springs, NYAssociate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, NY05-2023
Skills
- Teamwork and collaboration
- Troubleshooting
- Inventory oversight
- Data interpretation
- Use of ticketing system for support
- Multitasking
- Equipment maintenance
System and Software
- Google Workspace (G-Suite)
- Microsoft Office 365
- ChromeOS
- Microsoft Windows
- IncidentIQ
- ClassLink
- SchoolTool
Languages
Spanish
Full Professional
Timeline
Library Volunteer
Freeport Memorial Library
10.2019 - 12.2019
Lab Facilitator
Freeport High School
Bachelor of Arts - Psychology
SUNY Empire State College
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
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