Luis Amado
Haverhill,MA
Overview
16
16
years of professional experience
Work History
Assistant Shift Manager
Encore Boston Harbor
08.2022 - Current
- Assist in managing the daily operations of the Public Area Department during the assigned shift.
- Monitor cleanliness standards throughout all casino public areas and ensure timely completion of tasks.
- Respond to urgent cleaning requests, spills, guest needs, and safety hazards.
- Direct, coach, and support Public Area Attendants during the shift.
- Assist with training new staff on proper cleaning procedures, equipment use, and safety protocols.
- Monitor employee performance and provide feedback as needed.
- Ensure employees follow OSHA standards, company safety policies, and casino regulations.
- Report maintenance issues, equipment failures, or safety hazards to the appropriate departments.
- Document performance issues, attendance concerns, or policy violations.
- Prepare shift reports and communicate key issues to incoming management.
Coordinator
Encore Boston Harbor
08.2021 - 08.2022
- Serve as primary contact for schedule-related questions and updates.
- Document scheduling processes and maintain records.
- Maintain and update schedules, calendars, and shift bids for the Public Area Department.
- Collect and verify employee timekeeping, wages, including overtime, and biohazards.
- Monitor attendance, shift coverage, and time off requests.
- Respond quickly to last-minute changes such as call-outs, emergencies, or high-volume periods.
- • Proficiency in scheduling software and office software (MS Word, Excel, Outlook).
Casino Porter
Boston Encore Harbor
06.2019 - 08.2021
- Adhered to company safety regulations and OSHA requirements.
- Increased workplace safety by reporting potential hazards to Managers
- Cleaned and organized building areas as required.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Performed cleaning and maintenance duties as directed.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Assessed high-traffic areas, including hallways, lobby areas and reception for cleanliness.
- Communicated with coworkers and managers about completed duties.
- Increased workplace safety by reporting potential hazards to Job Title.
- Completed or assigned cleaning duties, including sweeping, mopping and window-cleaning.
- Dusted all furniture and fixtures thoroughly and carefully.
Shift Lead/ Lead Operator
Hans Kissele Co
03.2013 - 05.2019
- Read and interpreted blueprints and schematics for work to be performed.
- Maintained machines within work area, complying with company and OSHA safety rules and regulations.
- Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
- Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
- Operated Machine equipment safely and efficiently with team of 8 or more employees.
- Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
- Worked Number different stations each month to provide optimal coverage and meet production goals.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Trained and mentored new employees to maximize team performance.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Pallet Jack Operator
Bake & Joy
03.2010 - 02.2013
- Performed loading and unloading duties to move items from delivery trucks and shipping containers.
- Used pallet jacks, hand trucks and cranes to move merchandise.
- Stacked finished cases on pallets following customer specifications.
- Inspected product for agreement with documentation and any damage or defects.
- Transported products with electric pallet jack to prepare for shipping.
- Reviewed product counts for accuracy to communicate results with supervisor.
- Scanned boxes and tagging stock with warehouse labels.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Prepared boxes of Products and stacked pallets.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Education
High School Diploma - General Studies
Jeremiah E Burke High School
Boston, MA06.2010
Skills
- Work orders
- OSHA requirements
- Safety and compliance
- Ensuring customer satisfaction
- Industrial equipment knowledge
- Problem resolution
- Training and mentoring
- Warehouse organization
- Safe use of cleaning materials
- Performance improvement
- Basic electrical knowledge
- Power tool knowledge
- Team management
- Leadership
- Project organization
- Learning strategies
- Multitasking and communication
- Proficient in office software (MS Word, Excel, Outlook)
Timeline
Assistant Shift Manager
Encore Boston Harbor
08.2022 - Current
Coordinator
Encore Boston Harbor
08.2021 - 08.2022
Casino Porter
Boston Encore Harbor
06.2019 - 08.2021
Shift Lead/ Lead Operator
Hans Kissele Co
03.2013 - 05.2019
Pallet Jack Operator
Bake & Joy
03.2010 - 02.2013
High School Diploma - General Studies
Jeremiah E Burke High School