Luis Amador
Saint Francis,SD
Summary
Proven Technical Support Specialist with a track record at the University of Northwestern Saint Paul, excelling in client relationship building and software troubleshooting. Achieved high customer satisfaction through effective problem resolution and team collaboration. Skilled in leveraging technical and communication abilities to enhance service quality and operational efficiency.
Overview
1
1
year of professional experience
Work History
AV Services
University of Northwestern Saint Paul
07.2024 - 09.2024
- Followed all company policies and procedures to deliver quality work.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Technical Support Specialist/IT Specialist
University of Northwestern Saint Paul
11.2023 - 05.2024
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Science - Computer Science
University of Northwestern Saint Paul
Roseville, MN05-2028
High School Diploma -
Anoka-Ramsey Community College
Minneapolis, MN05-2023
Skills
- Client Relationship Building
- Complaint Handling
- Customer Service
- Computer Skills
- Technical Support
- Tech-Savvy
- Reporting and documentation
- Team Collaboration
- Excellent Communication
- Escalation management
- Software troubleshooting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- New Computer chip developments
- New Software developments: OS, apps, programs
- Biking
- History of all kinds
- Art
Timeline
AV Services
University of Northwestern Saint Paul
07.2024 - 09.2024
Technical Support Specialist/IT Specialist
University of Northwestern Saint Paul
11.2023 - 05.2024
Bachelor of Science - Computer Science
University of Northwestern Saint Paul
High School Diploma -
Anoka-Ramsey Community College
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