Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela Franco

Daniela Franco

Elmhurst,NY

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

6
6
years of professional experience

Work History

Bartender

Scorpion 69
Jackson Heights, NY
12.2022 - Current
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Developed good working relationships with fellow employees through effective communication.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Assisted in setting up the bar for service shift.
  • Attended regular training sessions to stay updated on new products or trends.
  • Resolved customer complaints in a professional manner.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Cleansed glasses with sanitizing solution after each use.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Performed opening and closing duties including restocking supplies.
  • Participated in weekly team meetings to discuss goals and objectives set by management.

Administrative Assistant

Start Dialing LLC.
Staten Island, NY
01.2023 - 02.2024
  • Scheduled appointments between clients and customers and internal staff members.
  • Processed invoices for payment using accounting software applications.
  • Answered questions from customers regarding products and services offered by the company.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Conducted research on various topics as requested by management.
  • Managed database systems containing customer contact information.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.

Ride 4 Health Philadelphia South LLC.

Dispatcher
Philadelphia, PA
01.2023 - 01.2024
  • Managed inventory and supplies to ensure materials were available when needed.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed household errands and other essential duties.
  • Worked with cross-functional teams to achieve goals.

Organizational Psychologist

UNIVERSITY OF ENVIGADO
Medillin, COLOMBIA
01.2019 - 12.2022
  • Documented all client interactions according to agency standards.
  • Conducted research studies related to various psychological topics.
  • Supervised interns providing counseling services under my direction.
  • Assisted in the development of psychoeducational programs for children with learning disabilities.
  • Provided support and guidance to families dealing with a loved one's mental illness.
  • Provided individual and group therapy sessions to clients with mental health issues.
  • Facilitated therapeutic activities such as art therapy and play therapy techniques.
  • Attended conferences, workshops, and seminars related to psychology and mental health topics.
  • Collaborated with multidisciplinary teams in order to provide comprehensive care for clients.
  • Trained newly hired psychologists on clinic standards and procedures.
  • Built rapport and guided discussion with patients using therapeutic communication techniques.
  • Collected information through observation, interviews or surveys.

Education

Bachelor of Arts - Psychology

Institucion Universitaria de Envigado
Medellin, Colombia
01-2019

Skills

  • Alcohol safety
  • Beverage preparation
  • Order management
  • Inventory control
  • Sanitation practices
  • Customer service

Languages

Spanish
Professional

Timeline

Administrative Assistant

Start Dialing LLC.
01.2023 - 02.2024

Ride 4 Health Philadelphia South LLC.

Dispatcher
01.2023 - 01.2024

Bartender

Scorpion 69
12.2022 - Current

Organizational Psychologist

UNIVERSITY OF ENVIGADO
01.2019 - 12.2022

Bachelor of Arts - Psychology

Institucion Universitaria de Envigado

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