Luis A Martinez
San Jose,CA
Summary
I'm eager to bring my leadership experience and results-driven mindset to the Sales Manager role at Capitol Mazda. Guided by DGDG's core values of integrity, caring, performance, and effeciency, I'm committed to fostering a high-performing team culture that delivers exceptional customer experiences. I'm ready to make a meaningful impact and contribute to the continued success and growth of the DGDG family.
Overview
5
5
years of professional experience
Work History
Finance Manager
Capitol Chevrolet
San Jose, USA
2023.03 - Current
- Process and resolve contracts in transit promptly, ensuring accuracy and compliance.
Online Product Specialist
Capitol Chevrolet
San Jose, USA
2022.03 - 2023.03
Product Specialist
Capitol Chevrolet
San Jose, USA
2020.11 - 2022.03
- Train and coach sales staff to improve closing rates and effectively address customer needs.
- Demonstrate product mastery across all dealership offerings to drive profitability.
- Collaborate with fellow managers to streamline operations and enhance workflow.
- Provide ongoing training on handling diverse client interactions and sales scenarios.
- Identified customer needs and provide tailored vehicle solutions to increase appointment setting and sales opportunities.
- Managed and responded to internet leads promptly to maintain strong pipeline momentum.
- Maintained a consistent and effective communication mix of calls, texts, and emails to maximize guest engagement and follow-up.
- Perform at a high level to exceed sales quota.
- Successfully completed GM product certification training to support informed guest interactions.
- Addressed customer needs with professionalism and efficiency to ensure a positive dealership experience.
- Closed sales effectively while responding to guest questions and concerns with care and accuracy.
- Delivered personalized customer service to enhance the dealership experience, assisting clients with vehicle purchases and addressing inquiries efficiently.
Education
HIGH SCHOOL DIPLOMA -
Yerba Buena Highschool
San Jose, CA05.2019
Skills
- Problem Solving
- Team leadership
- Effective public speaker
- Positive Attitude
- Strong verbal communication
- Efficient worker in crucial situations
- Sales experience
- Adaptive
- Managing adversity
Languages
- English
- Spanish
Timeline
Finance Manager
Capitol Chevrolet
2023.03 - Current
Online Product Specialist
Capitol Chevrolet
2022.03 - 2023.03
Product Specialist
Capitol Chevrolet
2020.11 - 2022.03
HIGH SCHOOL DIPLOMA -
Yerba Buena Highschool