Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Amaya

Phoenix,AZ

Summary

Proven leader with extensive experience at Factorymotorparts, enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and customer relations, driving team motivation and collaboration. Achieved significant improvements in inventory management and service quality, demonstrating a keen ability to balance workload and develop staff.

Overview

10
10
years of professional experience

Work History

Assistant Manager Wc

Factorymotorparts
08.2017 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Increased sales through effective merchandising strategies and targeted promotions.

Driver, Warehouse Orders

Fmp
05.2014 - 08.2020
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
  • Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
  • Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
  • Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
  • Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
  • Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
  • Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
  • Improved delivery efficiency by optimizing routes and adhering to schedules.
  • Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
  • Contributed to reduced fuel consumption through careful route planning and adherence to eco-friendly driving practices.
  • Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
  • Increased overall fleet safety by participating in regular driver training programs focused on accident prevention techniques.
  • Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Education

Ws Phoenix
Phoenix, AZ
05.2006

Skills

  • Team motivation
  • Product and service knowledge
  • Money Handling
  • Customer Relations
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Workload Management
  • Staff Management
  • Employee Scheduling
  • Customer rapport
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration
  • Problem Resolution

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager Wc

Factorymotorparts
08.2017 - Current

Driver, Warehouse Orders

Fmp
05.2014 - 08.2020

Ws Phoenix

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Luis Amaya