Luis Amaya
Seatttle,WA
Summary
Compassionate and results-driven professional adept at handling high caseloads without sacrificing quality of care. Operates in high pressure environments while recommending best resources and courses of action to benefit Clients needs.
Overview
13
13
years of professional experience
Work History
Bilingual Housing Case Manager
Evergreen Treatment Services
04.2025 - Current
- Provided intensive case management services to chronically homeless individuals with co-occurring mental health and substance use disorders, utilizing a trauma-informed and harm-reduction approach.
- Developed and implemented individualized service plans (ISPs) with clients experiencing substance use related to alcohol, fentanyl, and other opioids, ensuring culturally competent and client-centered care.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
LEAD CASE MANAGER
CHEROKEE FEDERAL
07.2022 - 01.2025
- Assessed and monitored client progress to support their attainment of established goals, addressed challenges, and ensure that available resources are utilized.
- Provided financial assistance to over 300 clients, distributing a total of approximately $500,000
- Supervise and mentor a team of 50+ case managers across programs focused on client financial self-sufficiency
CASE MANAGER
CHEROKEE FEDERAL
07.2022 - 09.2022
- Responsible for the direct management of individual refugee cases and timely delivery of core services, and consistent documentation of services to each refugee family assignment
- Assisted in securing affordable housing and work with Client to get their documents in order and request benefits on their behalf
- Responsible for a caseload of 80 Clients, assisted with financial and medical assistance.
HOUSING CASE MANAGER
BAKER RIPLEY
12.2020 - 07.2022
- Utilized the Client Track HMIS system software and recorded all interactions and expenditures for each family on a real-time basis
- Entered rental expenditure information into the payment system to generate the monthly rental payment for each family according to the program guidelines
- Maintained a caseload of 35 Clients, assisted Clients with their recovery plans and goals for the program.
QUALITY SPECIALIST SUPERVISOR
BCFS HEALTH & HUMAN SERVICES
08.2019 - 11.2020
- Conducted comprehensive assessments of over 3,000 disaster client case files to ensure accuracy, quality, and compliance with agency and funding standards.
- Led and executed audits across various departments, including financial, operational, and compliance audits.
- Participated in high-priority projects, including fraud investigations and risk assessments, resulting in the identification and correction of 15+ compliance issues.
CASE MANAGER
BCFS HEALTH & HUMAN SERVICES
11.2018 - 08.2019
- Maintained accurate records, files, statistics, and additional relevant information in accord with agency policy, licensing, and/or funding requirements
- Developed detailed, individualized Recovery plans for each client, met and assessed progress by conducting regular follow-up on case status and updating the Recovery Plans as necessary
- Advocated collaboratively for the disaster survivor, with human service, health, education agencies, local, long-term recovery groups, and other entities to resolve unmet needs facing survivors impacted by Hurricane Harvey.
LEAD DISASTER CASE MANAGER
CATHOLIC CHARITIES
08.2017 - 10.2018
- Provided training to 12 case managers and evaluated work performances, noting staff member strengths, areas for improvement, development plans, and trainings needed
- Monitored documentation weekly to ensure all necessary Client documentation was completed properly and within a timely manner
- Reviewed and signed off on cases prior to case closure, review, and audited case files for accuracy CC guidelines.
DIRECT CARE WORKER
BCFS
05.2012 - 06.2017
- Engaged children in educational and recreational activities, promoting cognitive and social development.
- Developed and implemented individualized care plans tailored to the specific needs of each child, including those with special needs.
- Provided direct care and supervision to a group of approximately 250 children across various age groups, ensuring their safety, well-being, and development.
Skills
- Bilingual (English, Spanish)
- Data Analysis
- Leadership
- Customer Relationship Management
- Software: All window operating systems, Microsoft Word, Excel, Power Point
- HMIS, CAN, ETO, DART, RMS, LIRS
- Flexibility, time management
- Project management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Housing Case Manager
Evergreen Treatment Services
04.2025 - Current
LEAD CASE MANAGER
CHEROKEE FEDERAL
07.2022 - 01.2025
CASE MANAGER
CHEROKEE FEDERAL
07.2022 - 09.2022
HOUSING CASE MANAGER
BAKER RIPLEY
12.2020 - 07.2022
QUALITY SPECIALIST SUPERVISOR
BCFS HEALTH & HUMAN SERVICES
08.2019 - 11.2020
CASE MANAGER
BCFS HEALTH & HUMAN SERVICES
11.2018 - 08.2019
LEAD DISASTER CASE MANAGER
CATHOLIC CHARITIES
08.2017 - 10.2018
DIRECT CARE WORKER
BCFS
05.2012 - 06.2017
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