Luis Amigo
New Britain,CT
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Conscientious Field Service Technician with twenty four-year background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
24
24
years of professional experience
Work History
Field Service Technician
Crothall Healthcare Services
Home, CT
01.2015 - Current
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Adjusted functional parts of devices or control instruments according to specifications.
- Disassembled defective machines for repair or replacement of parts.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Drove and maintained company vehicle, keeping in peak condition.
- Observed field safety protocols to prevent injuries and accidents.
- Trained customers on equipment after installation.
- Communicated with vendors, upper management and peers.
- Documented repair methods and maintenance processes to improve support analysis.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Replaced faulty parts or components following diagrams or blueprints.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Completed all necessary paperwork for service calls in a timely manner.
- Provided technical support to customers over the phone and via email.
- Maintained customer records and updated software applications as required.
- Responded promptly to emergency service requests from clients.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
Field Service, Group Leader, Hemostasis.
Mod Med Systems
Farmingdale, NY
05.2010 - 12.2014
- Provided technical support to customers via phone, email, and onsite visits.
- Determined major alterations to project that could affect cost, completion date and customer relationship.
- Managed the team in troubleshooting efforts that alleviated errors.
- Established strategic goals, designed to diminish number of quality variances from portable tote agitation.
- Hired and supervised subcontractors to improve production and ensure deadlines were met.
- Provided positive customer support training experience upon project completion.
- Assessed customer requirements to develop customized solutions that best meet their needs.
- Communicated with clients and coworkers about analysis results.
- Coordinated activities with suppliers, contractors or other departments.
- Prepared estimates and budgets.
- Determined design criteria or specifications.
- Created accurate project specifications, documenting in technical manuals.
- Formulated plans using detailed drawings.
- Analyzed design or requirement information for equipment or systems.
- Completed regulatory documents concerning safety issues.
- Conducted analyses addressing failure, reliability or yield improvement.
- Calibrated scientific or technical equipment.
- Advised customers on use of products or services.
- Conferred with technical personnel to prepare designs or operational plans.
- Avoided data loss by creating back-ups of programs.
- Provided training to staff members on how to use new systems or troubleshoot existing ones.
- Provided assistance with conflict resolution among team members.
- Maintained a high level of communication between group members and other departments.
- Identified training needs for group members; provided instruction when appropriate.
- Adhered to safety regulations while leading staff in the field or laboratory settings.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Executed routine and non-routine work, driving cost-effective operations.
- Observed all equipment operations to determine malfunctions.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
Clinical Systems Engineer
Beckman Coulter Life Sciences
Home, CT
05.2000 - 04.2010
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Ensured compliance with company policies regarding security standards for all systems within the environment.
- Upgraded existing hardware and software components when needed according to best practices.
- Maintained strong knowledge of interfaces and regulatory guidelines through continuous training and education.
- Conducted high-level root-cause analysis for service interruptions, establishing preventive measures for future occurrences.
Education
Bachelor of Science - Electrical Engineering
Bridgeport Engineering Institute
Bridgeport, CT01-2010
Associate of Science - Electrical Technology
Norwalk State Technical College
Norwalk, CT05-1984
Skills
- Equipment Repair
- System Installation
- Customer Service
- Device Installation
Affiliations
- Amateur Astronomer
- Mathematics
Languages
English
Full Professional
Spanish
Native/ Bilingual
Italian
Elementary
References
References available upon request.
Timeline
Field Service Technician
Crothall Healthcare Services
01.2015 - Current
Field Service, Group Leader, Hemostasis.
Mod Med Systems
05.2010 - 12.2014
Clinical Systems Engineer
Beckman Coulter Life Sciences
05.2000 - 04.2010
Bachelor of Science - Electrical Engineering
Bridgeport Engineering Institute
Associate of Science - Electrical Technology
Norwalk State Technical College