Luis A. Morales
The Bronx,NY
Summary
Focused Customer Service Manager with extensive experience of over 30 years providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work who is offering these skills and strong work ethic to a company that will benefit from this experience.
Overview
36
36
years of professional experience
Work History
Administrative Manager - Homeowners Tax Benefit
New York City Department of Finance
04.1988 - Current
- Assist unit Director with special projects and assignments
- Respond to in-house emails
- Assume Director responsibilities in their absence
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Principal Administrative Associate II - Data Management/ Call Center Supervisor
New York City Department of Finance
02.2004 - 02.2014
- Supervised Principal Administrative Associates and Machine Aides
- Supervised the Parking Violation payment plan window
- Supervised Customer Service need for the respondents
- Reviewed Parking Violation Summons, Corporate Tax and Environmental Control Board discrepancies
- Monitored the daily operation of the Auto Dialer System
- Collaborated closely with other departments to achieve shared objectives and support company-wide initiatives effectively.
- Managed high-level projects, ensuring timely completion and alignment with department goals.
- Conducted performance evaluations for team members, providing constructive feedback to encourage professional growth.
Principal Administrative Associate II – Collection Supervisor
New York City Department of Finance
10.1994 - 02.2004
- Supervised of the Correspondence Review Unit
- Managed the daily operations of all subordinates to insure that weekly collection efficiencies are met
- Prepared monthly Executive Management Report, which illustrates total gross revenue that was generated by my units
- Reviewed case history to determine if taxpayers are responsible for monies owed
- Run Dunn and Bradstreet reports
- Prepared employees annual evaluations
Principle Administrative Assistant – Transportation Dispatcher
NewYork City Administration for Children Services
06.1990 - 10.1994
- Responsible for arranging transportation for social workers, infants, children and adolescents
- Arranged special requests for transportation for handicapped children and personnel
- Reviewed transportation vouchers presented by social workers
- Maintained daily trip logs and monitored vehicle operator’s activities
- Prepared and followed through on all vehicle accident reports
- Performed daily vehicle inspections to ensure operator and passenger safety
Motor Vehicle Operator
New York City Human Resources Administration
12.1988 - 06.1990
- Transport children and caseworkers to various locations throughout New York City boroughs
- Perform daily vehicle checklists to ensure safety of riders
- Maintained daily log of mileage and location
- Transport vehicles for inspections and repairs
- Conducted vehicle inventory audits regularly to ensure accurate record keeping for transportation of children and case workers.
- Upheld a clean driving record by following all safety guidelines while operating vehicles.
- Collaborated with dispatchers to ensure optimal routing and scheduling for maximum efficiency.
Construction Laborer/ Shop Stewart
Labors Local 346
04.1988 - 12.1988
- Reassured proper placement of laborers
- Ensured that only union members were placed as laborers
- Made sure laborers work environment was safe of hazardous conditions
- Laborer responsibilities including mixing cement, building scaffolds, digging trenches, working site cleanups and organizing working sites
Education
GED -
Dewitt Clinton High School
The Bronx, NYSkills
- CRT/Data Entry System
- Microsoft Word
- Microsoft Excel
- Internet savvy
- Performance Evaluations
- Organizational Leadership
- Quality Standards
- Office Supervision
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Critical Thinking
- Relationship Building
Additionalcontacts
Timothy Luis Morales, tmorales711@yahoo.com, (917) 913-9235, 4784 Boston Post Rd, Apt B5, Pelham, NY, 10803
References
To be furnished upon request.
Training
- Supervisory Training
- Supervisory skills, preventing work place discrimination
- Disciplinary training for supervisors
- Sexual Harassment training
Languages
Spanish
Native or Bilingual
Timeline
Principal Administrative Associate II - Data Management/ Call Center Supervisor
New York City Department of Finance
02.2004 - 02.2014
Principal Administrative Associate II – Collection Supervisor
New York City Department of Finance
10.1994 - 02.2004
Principle Administrative Assistant – Transportation Dispatcher
NewYork City Administration for Children Services
06.1990 - 10.1994
Motor Vehicle Operator
New York City Human Resources Administration
12.1988 - 06.1990
Administrative Manager - Homeowners Tax Benefit
New York City Department of Finance
04.1988 - Current
Construction Laborer/ Shop Stewart
Labors Local 346
04.1988 - 12.1988
GED -
Dewitt Clinton High School
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