Luis A. Ortiz
Centereach,USA
Summary
Over 15 years of experience in installation, programming, project coordination, and integration of commercial, and residential life safety, and electronic security systems. Including public announcement, audio and visual, fire alarm, closed circuit (CCTV), and access control systems. Current Career highlights include project-based management overseeing and ensuring contractors follow contractual terms within the scope of work. Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Maintenance Unit Supervisor - Safety & Security
Port Authority of New York and New Jersey
Jamaica, NY
08.2021 - Current
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Analyzed security bulletins, gathering information on software vulnerabilities and patches.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
- Inspected fire extinguishers, smoke alarms, sprinkler systems, and alarm systems for functionality.
- Recommended equipment and services to improve facility and network security.
- Oversaw the installation and maintenance of security systems, including CCTV and access control systems.
- Coordinated with local law enforcement agencies on security-related issues.
- Monitored the facility for any suspicious activity or potential hazards.
- Tested fire alarm systems for proper operation and functionality.
- Coordinated with other departments such as engineering, construction, or maintenance on projects involving the installation or repair of a fire alarm system.
Senior Security & Technology Analyst
Port Authority of New York and New Jersey
New York, USA
01.2018 - 08.2021
- Company Overview: World Trade Center Security - Office of the Chief Security Officer.
- Responsible for the management and implementation of technology-based security systems.
- Developed and implemented communication technology-based policies and information.
- Supported the mission of the WTC site and WTC Security Department by managing security system programs from design to deployment to integration, while demonstrating in-depth technical capabilities and professional industry knowledge.
- Provided security subject matter expertise and informed key decisions of the WTC Security Technology Program by developing concepts of operations, standard operating procedures documents, and other security technology policies.
- Provided leadership for the execution and completion of technology-based projects to meet the requirements of the Director of WTC Security.
- Responsible for addressing various technological needs, concerns, and expectations of the Director of WTC Security, while balancing and communicating competitive constraints, including resources, time, budget, quality, and scope.
- Developed and maintained technical and project documentation.
- Managed CCTV and access control systems from design, installation, to integration.
- Responsible for developing and installing the Situational Awareness Platform Software (SAPS) system.
- World Trade Center Security: Office of the Chief Security Officer.
Supervisor - Industrial IT & Physical Security Specialist
Bombardier Transportation / JFK AirTrain
Jamaica, USA
01.2014 - 01.2018
- Assisted and provided subject matter expertise in auditing and managing card access or access control policies and procedures
- Supervised Junior technicians during installation projects, preventative, and corrective maintenance
- Coordinated and managed new, and ongoing system integration projects for the system owners or PANYNJ
- Administered site acceptance tests to contractors or vendors on new and on-going system installation projects while ensuring project delivery and completion
- Provided professional training on end-user Access Control software to Operations Center personnel
- Coordinated, and managed third-party contractors during the installation of CCTV, Access Control, and audio / visual information systems to maintain a secure and safe transportation for the public
- Diagnosed digital phone lines issues for fire alarm communicators systems critical for fire safety
- Configured fast Ethernet, and Gigabit Ports for Cisco switches for new system integrations
- Integrated and maintained Stentofon IP intercom devices along with Lenel Access Control
- Repaired of a wide variety of electronics equipment including computer-based systems, security alarm systems, fiber optics and audio systems for the AirTrain system
- Administered and maintained the Lenel Onguard card holder database, and respective hardware such as controller boards, downstream devices, and electronic locks
Integrator / Senior Service Technician
North American Video Integrated Security Technology
Pearl River, USA
01.2014 - 12.2014
- Managed the installation of new, and ongoing projects of low voltage equipment installation such as access control, CCTV, and burglar alarm systems
- Integrated complex access control, and video management solution systems
- Serviced and maintained commercial fire, and burglar alarm systems
- Diagnosed intricate integrates access control and video surveillance system for government organizations
Senior Service Technician Level 2
Diebold Inc.
Elmsford, USA
01.2012 - 12.2014
- Managed the installation of Access control, CCTV, Burglar, and Fire Alarm systems during new construction
- Specialized in programming Access Control, Burglar, and CCTV systems for government New York City Agencies, financial institutions, and the private sector
- Attended Certification classes for various access control and CCTV systems
- Developed strong liaison relationships with critical VIP, and critical clients
- Diagnosed and repaired lobby turnstiles integrated with access control systems
- Installed repaired, inspected and maintained security gate electrical wiring, electronic-magnetic locking systems
- Egress electronic gate controller boards, emergency exit/panic bars, door sensors and electrical key switches
Service Technician
lntelli -Tec Security Services
Westbury, USA
01.2011 - 12.2012
- Serviced and maintained various Access Control, Burglar, and Fire Alarm systems as follows:
- Ademco Vista, EST, Fire-Lite, Radionics, Napco, GE Access Systems, Siemens, Notifier, SimplexGrinnell, Keri Access Systems, Corby Access Controls, Honeywell Access Systems
- Videofied Systems, Siedle Video Intercom Systems
- Coordinated installations of residential burglar alarms, and security surveillance systems
- Specialized in the installation of home automation systems such as home theater, and wireless home control
Service Technician / Integrator
FJC Technology Solutions / FJC Security Services
Floral Park, USA
01.2007 - 12.2012
- Repaired, integrated, serviced, installed, and maintained the following types of systems:
- Closed Circuit Televisions Systems (CCTV), Burglar, Fire alarm, and Access Control Systems such as Software House CCure for critical GSA contracts for US Federal agencies, major airports in the New York City area, and primary and sensitive clients in the world financial center of the city New York
Inter-Company Technician
Macys Inc. Corporate Security
New York, USA
01.2005 - 12.2007
- Coordinated and managed new systems integration for Closed Circuit Television (CCTV), Access Control/Door Control, and Electronic Article Surveillance (EAS) for 60-plus branches in the New York Metro Area.
- Responding to critical emergency service calls within the division to repair defective cameras and/or surveillance systems, which monitored essential areas, leading to theft prevention.
- Apprehension and deterrence of shoplifters and dishonest employees.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Communicated effectively with law enforcement personnel during investigations involving criminal activity on store premises.
- Searched persons suspected of shoplifting or other violations of company policy.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Conducted investigations by interviewing witnesses and suspects.
- Confiscated stolen merchandise when necessary and maintained evidence custody records according to established procedures.
- Monitored access control systems including CCTV cameras and alarm systems.
Education
Bachelor’s of Science - Information Technology
Western Governors University
Salt Lake City, UTAssociates Degree - Criminal Justice
Ashworth College
Norcross, GAHigh School Diploma -
John F. Kennedy High School
Bronx, NYSkills
- Read and Interpret Schematics and Wiring Diagrams
- Integration and mending of complex CCTV systems
- Integration and mending of access control systems
- Integration and mending of Fire Alarm systems
- Installation and integration of copper wiring
- Installation and integration of CAT 5E wiring
- Installation and integration of CAT 6 wiring
- Installation and integration of fiber infrastructure
- Use of power tools
- Soldering electrical components
- Soldering electronic components
Certification
- Lenel Enterprise Certified Professional
- Honeywell Prowatch Access Control Certified
- Verint Nextiva 6.4 Certified
- G4S Technology AMAG Symmetry Access Control Certified
- Hirsch Identive Access Control Certified
- Sielox Access Control Certified
- Milestone Video Solutions Certified
- Genetec Security Center 5.8 Certified
- Comptia A+ Certified
- Comptia Project + Certified
- Comptia Linux + Certified
- Comptia Security + Certified
- Comptia Network + Certified
- LPIC-1 Linux Administrator Certification
- Axis Communications Certified Professional
- American Management Association - Certified Professional Trainer
- Licensed by New York State to install and maintain CCTV, Fire Alarm, and Access Control systems
- New York State approved 81 Hour Alarm installation certification from Metropolitan Burglar and Fire Alarm Association
- New York State 47-Hour Armed Guard Certificate
- NYS Suffolk County Concealed Carry Permit
References
Available upon request
Timeline
Maintenance Unit Supervisor - Safety & Security
Port Authority of New York and New Jersey
08.2021 - Current
Senior Security & Technology Analyst
Port Authority of New York and New Jersey
01.2018 - 08.2021
Supervisor - Industrial IT & Physical Security Specialist
Bombardier Transportation / JFK AirTrain
01.2014 - 01.2018
Integrator / Senior Service Technician
North American Video Integrated Security Technology
01.2014 - 12.2014
Senior Service Technician Level 2
Diebold Inc.
01.2012 - 12.2014
Service Technician
lntelli -Tec Security Services
01.2011 - 12.2012
Service Technician / Integrator
FJC Technology Solutions / FJC Security Services
01.2007 - 12.2012
Inter-Company Technician
Macys Inc. Corporate Security
01.2005 - 12.2007
Bachelor’s of Science - Information Technology
Western Governors University
Associates Degree - Criminal Justice
Ashworth College
High School Diploma -
John F. Kennedy High School
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