Summary
Overview
Work History
Education
Skills
Accomplishments
Sales Man of the Month
Timeline
Generic

Luis A Perales

Sylmar ,CA

Summary

Successful Customer Growth Representative with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

21
21
years of professional experience

Work History

Customer Growth Representative

Reyes Coca-Cola Bottling
05.2004 - Current
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Understood each target customer's business model, mapped out organization and identified unique Sales needs.
  • Researched relevant Sales opportunity goals and assist my team on meeting sale goals and Meeting quoted.
  • Sell and execute promotions, secure placement of equipment and use point-of-sale materials to grow sales
  • Maintain appropriate inventory levels, maintain company assets and point of sale, to ensure account meets Company merchandising standards, determine stores’ product needs, place and transmit appropriate order in conjunction with existing geographic sales routes.
  • Restock displays, sections, racks, coolers and shelves in an aligned manner with labels facing outward for purchase and consumption
  • Build displays and other promotional items throughout the assigned store by moving, stacking and building items according to instruction and schedule made by supervisor and store general management
  • Rotate products to ensure that stores follow a first in first out stocking system by removing and organizing product on shelves at the end of each location visit
  • Maintain backrooms by organizing and consolidating back stock in a safely accessible way within the assigned loading dock area. This is done each day with every assigned customer
  • Communicate account activities to appropriate parties
  • Transport, replace and maintain Point of Sale advertising as appropriate for account
  • Other projects or duties as assigned
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Help train new hires.

Merchandiser

Coca-Cola North America
01.2003 - 05.2004
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Established strong vendor relationships to maintain and support business.
  • Assembled quarter and full-size point of purchase promotional displays.

Education

High School Diploma -

Verdugo Hills Senior High School
Tujunga, CA
05.2004

Skills

  • 18 years of Experience in Coca-Cola Products
  • Contract Negotiation Expertise
  • Sales Expertise
  • Expense Reporting
  • Staff Training
  • Account Servicing

Accomplishments

  • Sales Man of the Month
  • Highest Net Sales Rep

Sales Man of the Month

Reward for Great Sale man of the month 

Timeline

Customer Growth Representative

Reyes Coca-Cola Bottling
05.2004 - Current

Merchandiser

Coca-Cola North America
01.2003 - 05.2004

High School Diploma -

Verdugo Hills Senior High School

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Luis A Perales