Luis Aquino
Inglewood,CA
Summary
Results-driven with expertise in customer service, staff supervision, and inventory management. Proven ability to resolve conflicts and enhance team performance, ensuring high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Store Supervisor
Vito's Pizza
Santa Monica, CA
08.2023 - 03.2026
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Organized community events to strengthen brand presence and community engagement.
- Coordinated scheduling to maintain adequate staffing during peak hours and special events.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Assisted in crafting house cocktails and specialty drinks. Supported customer interactions to enhance service experience.
Dough Production Supervisor
Doughbrik's Pizzeria
West Hollywood, CA
10.2021 - 01.2024
- Supervised daily production operations to ensure efficient workflow and adherence to safety protocols.
- Trained production staff on equipment usage and best practices for quality assurance.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Monitored inventory levels, coordinating with suppliers to maintain optimal stock levels for uninterrupted service.
Assistant Service Deli Manager
Gelson's
Pacific Palisades, CA
03.2019 - 05.2022
- Supervised deli operations to ensure compliance with health and safety standards.
- Trained and mentored staff in food preparation and customer service best practices.
- Developed schedules to optimize labor efficiency and meet operational demands.
- Trained new employees on procedures, policies, and product knowledge to ensure consistency across the team.
- Assisted with catering orders, ensuring accurate fulfillment within specified timeframes and exceeding client expectations.
- Maintained compliance with local health codes by regularly inspecting workstations for cleanliness and adhering to sanitation guidelines.
Valvoline Certified Technician
Valvoline Instant Oil
Los Angeles, CA
03.2019 - 11.2020
- Conducted thorough vehicle inspections to identify maintenance needs and ensure safety compliance.
- Executed oil changes and fluid replacements efficiently while adhering to company quality standards.
- Diagnosed mechanical issues accurately, providing customers with detailed service recommendations.
- Maintained cleanliness and organization of work area, promoting a safe environment for team members.
- Performed topside/underside operations. (Diff fluid exchange, grease fittings, transmission fluid exchanges, oil changes, air/cabin filter, coolant fluid replacement, etc)
Education
High School Diploma -
Alexander Hamilton High School
Los Angeles, CA6 2016
Skills
- Inventory management
- Staff supervision
- Conflict resolution
- Shift scheduling
- Supply ordering
- Verbal and written communication
- Customer loyalty and retention
- Mechanically inclined
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Supervisor
Vito's Pizza
08.2023 - 03.2026
Dough Production Supervisor
Doughbrik's Pizzeria
10.2021 - 01.2024
Valvoline Certified Technician
Valvoline Instant Oil
03.2019 - 11.2020
Assistant Service Deli Manager
Gelson's
03.2019 - 05.2022
High School Diploma -
Alexander Hamilton High School