Summary
Overview
Work History
Education
Skills
Assessments
Timeline
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Luis Arias

Summary

Dedicated Business Immigration professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

5
5
years of professional experience

Work History

Senior Customer Support Specialist

Envoy Global
06.2022 - Current
  • I work closely with attorneys and paralegals to process government documents and prepare cases
  • We are expected to have attention to detail while entering relevant data into our database, and sending applications to the government
  • Other skills include printing, scanning, editing documents, Microsoft Office, and customer service communication.

Private Lesson Instructor

Self-employed
07.2019 - Current
  • I teach private lessons for drumset and general percussion.
  • Utilized various teaching methodologies to accommodate diverse learning styles and preferences among students.
  • Adapted curriculum materials as necessary for individual student needs, ensuring maximum comprehension and retention of material covered during lessons.

General Music Teacher

St. Patricia School
10.2019 - 12.2019
  • I worked as a general music teacher at a catholic school
  • I was responsible for PreK-8, from class sizes ranging from 9 to 28
  • I taught a variety of topics including rhythm, melody, harmony, ear training, musical notation and vocabulary, contra fact, various percussion instruments, as well as music history.

Education

Bachelor's - Jazz Studies

Elmhurst College
Elmhurst, IL
06.2019

Associate - Music

Moraine Valley Community College
Palos Hills, IL
05.2017

Skills

  • Problem-solving abilities
  • Customer Service Skills
  • Data Entry
  • Staff Training
  • Documentation Review
  • Communication Skills
  • Computer Proficiency
  • Organizational Skills
  • Proofreading
  • Critical Thinking

Assessments

  • Attention to detail, Proficient: Identifying differences in materials, following instructions, and detecting details among distracting information
  • Legal skills, Proficient: Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Timeline

Senior Customer Support Specialist

Envoy Global
06.2022 - Current

General Music Teacher

St. Patricia School
10.2019 - 12.2019

Private Lesson Instructor

Self-employed
07.2019 - Current

Bachelor's - Jazz Studies

Elmhurst College

Associate - Music

Moraine Valley Community College

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Luis Arias