Luis Armendariz
Albuquerque,NM
Summary
Highly motivated and organized Operations Manager focused on successful team building, providing comprehensive support to small and large businesses in fast-paced environments. Proven ability to manage multiple priorities, anticipate needs, and exceed expectations. Skilled in communication, operational improvements, project management, and office administration. Adept at building strong relationships and collaborating effectively with diverse stakeholders.
Overview
16
16
years of professional experience
Work History
Manager of Operations
Amazon
07.2022 - Current
- Site Captainships on the following: Adapts, Job rotation, Community Engagement
- People manager that has oversight of 90 Associates
- Meet with Associates daily to ensure they are having a wonderful experience
- Engage with the team at the beginning of each day to plan for sort, volume, headcount, and associate engagement for sortation planning
- Member of sites affinity groups – Latinos at Amazon, and Glamazon
- Review metrics and offer suggestions on how we can improve as a site, daily engage with associates to hear their suggestions and make changes as needed
- Currently mentor direct report Process Assistants for their path into an L4 position
- Support, mentor, and motivate hourly workforce
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives
- The outcome of every decision I made on Amazon's leadership principle is Customer Obsession, starting with the customer and working backward, doing so to earn and keep the customer’s trust.
Administrative Coordinator
Central New Mexico Community College
09.2016 - 06.2022
- Developed and implemented systems to streamline workflows and improve efficiency, resulting in an increase in productivity
- Provided comprehensive administrative and executive support to the Executive Director of the Physical Plant Department and Director of Maintenance and Operations, managing calendars, travel arrangements, meetings, and confidential documents
- Proactively identified and resolved potential problems, anticipating needs and exceeding expectations
- Managed and coordinated complex travel arrangements, including booking flights, hotels, and ground transportation, ensuring smooth and efficient travel for executives
- Prepared presentations and reports, conducted research, and drafted correspondence
- Built strong relationships with key stakeholders, fostering a positive and productive work environment
- Maintained primary department staff list and department outlook distribution list
- Submitted requisitions for department-approved and vacant positions
- Scheduled interviewers for departments' open positions; completed applicants' reference checks
- Assisted department with onboarding new employees and ensure staff are compliant with mandatory training
- Processed separation workflow for resigning employees
- Distributed and translated valuable information to Spanish-speaking staff
- Completed bi-weekly payroll audits for 130 employees, ensured that staff leave requests and timesheets were accurate, submit corrections to the payroll department when necessary
- Maintained Time-off Management application for department validating ongoing coverage
- Department P-card usage for office supplies, projects, or travel; completed pay reconciliations
- Created purchase requisitions for department supplies and projects, and processed invoices accordingly
Guest Service Team Lead
Target
03.2008 - 09.2016
- Trained team members on cash register operation and cash handling
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring
- Operated POS cash register and equipment to collect payments
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
- Educated employees on register use, merchandising, and customer service
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Helped management develop employee improvement plans to motivate team members to higher performance, skill, and efficiency levels
- Restocked and organized merchandise in front lanes
- Supervised cashiers to boost customer service levels, check the accurate balance for transactions and promote smooth operations
Education
Bachelor of Business Administration - Management Information Systems
The University of New Mexico
Albuquerque, NM05.2021
Associate of Business Administration -
Central New Mexico Community College
Albuquerque, NM05.2018
Skills
- Communication: Excellent written and verbal communication skills with the ability to tailor messages to different audiences
- Organization: Strong organizational skills and attention to detail, adept at managing multiple tasks and deadlines effectively
- Scheduling: Proficient in using calendar management software and scheduling complex travel arrangements
- Project Management: Ability to plan, coordinate, and execute projects from start to finish, ensuring successful completion within budget and time constraints
- Technology: Proficient in Microsoft Office Suite, Google Suite, and other relevant software programs
- Problem solver: Apply critical thinking skills to troubleshoot and resolve barriers, ensuring minimal impact on timelines, while maintaining high-quality standards
- Discretion: Maintains confidentiality and professionalism in all situations
- Teamwork: Collaborative and team-oriented with the ability to build strong relationships with colleagues and executives
Timeline
Manager of Operations
Amazon
07.2022 - Current
Administrative Coordinator
Central New Mexico Community College
09.2016 - 06.2022
Guest Service Team Lead
Target
03.2008 - 09.2016
Bachelor of Business Administration - Management Information Systems
The University of New Mexico
Associate of Business Administration -
Central New Mexico Community College