Summary
Overview
Work History
Education
Timeline
Generic

Luis Armenteros

Houston,TX

Summary

Contribute my skills and experience in an effective way while maintaining the flexibility to adapt to new environments and making a positive contribution to the objectives of the organization

Overview

19
19
years of professional experience

Work History

Travel Insurance Customer Care Professional

AIG
03.2023 - Current
  • Handled incoming calls from travelers and travel advisors interested in learning about our prducts that may result in insurance quote or a policy sale
  • Learned about the travelers needs and recommended appropriate products to protect against risks associated with their upcoming travel plans
  • Provided customers with best deals and well researched travel options and successfully negotiating rates while improving customer satisfaction ratings.

Travel Agent

Vacations To Go
05.2021 - 01.2023
  • Provided exemplary customer service in booking all inclusive resort packages for new and existing clients which helped build lasting relationships and secure new travel assignments
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness

Retail Sales Associate

Kuhl Linscomb
09.2017 - 01.2021
  • Increased product sales by offering top-notch customer service and processing an average of 80 transactions a day in a timely manner
  • Stocked merchandise, managed floor changes, and handled register functions
  • Responsible for training 7-10 new employees anually

Shoe Specialist

Luke's Locker
03.2005 - 01.2017
  • Consistently fit and sold a high volume of running shoes and related accessories to a wide variety of customers according to their specific needs and tastes
  • Responsible for training new shoe associates in our flagship location and assisting in opening up new store locations
  • Engaged in local community outreach programs including coaching running groups, as well as making presentations to other companies, schools, hospitals, and churches

Education

Bachelor of Arts - Political Science

Rice University
Houston, TX
05.1996

Timeline

Travel Insurance Customer Care Professional

AIG
03.2023 - Current

Travel Agent

Vacations To Go
05.2021 - 01.2023

Retail Sales Associate

Kuhl Linscomb
09.2017 - 01.2021

Shoe Specialist

Luke's Locker
03.2005 - 01.2017

Bachelor of Arts - Political Science

Rice University

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Luis Armenteros