Luis Arriaga
Elgin,South Carolina
Summary
Dynamic Parts Manager with a proven track record at Hills Machinery, enhancing inventory management and customer satisfaction. Expert in inventory auditing and fostering excellent customer relations. Achieved significant process improvements and efficiency gains. Skilled in both leadership and forklift operation, consistently exceeding customer expectations.
Overview
20
20
years of professional experience
Work History
Parts Manager
Hills Machinery
08.2016 - 01.2025
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Ordered parts for customers, repair shops and service department for use in heavy equipment and paver equipment.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
Parts Specialist
Rush Equipment
07.2005 - 10.2010
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
Education
High School Diploma -
Sam Houston High School
Houston, Tx07-1994
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Inventory auditing
- Returns processing
- Forklift operation
- Inventory restocking
- Warehouse operations
- Customer relations
- Staff training
Speaks Spanish
I'm fluent in Spanish.
Languages
Spanish
Native or Bilingual
Timeline
Parts Manager
Hills Machinery
08.2016 - 01.2025
Parts Specialist
Rush Equipment
07.2005 - 10.2010
High School Diploma -
Sam Houston High School
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