Luis Arroyo
Stockton,CA
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
15
15
years of professional experience
Work History
Supervisor
Arroyos Farming Inc.
Stockton , CA
01.2009 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Safety training
- payroll management
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Services Officer
Costco Wholesales Inc.
STOCKTON, California
10.2007 - 12.2008
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Education
Bachelor of Science - Sociology
Csu Stanislaus
Turlock, CA05.2019
Associate of Science - Sociology
San Joaquin Delta College
Stockton, CA05.2017
Skills
- Priority Management
- Continuous Improvement Projects
- Player Engagement
- Asphalt Paving
- Safe Work Methods
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Business Processes and Procedures
- Performance Tracking and Evaluations
- Administration and Reporting
- Job Assignments
- Resolving Complaints
- Materials Take-Offs
- Supervising Employees
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Arroyos Farming Inc.
01.2009 - Current
Customer Services Officer
Costco Wholesales Inc.
10.2007 - 12.2008
Bachelor of Science - Sociology
Csu Stanislaus
Associate of Science - Sociology
San Joaquin Delta College
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