Luis Ayala
Chicago,IL
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. 5+ years experience in customer service field. Very willingly to learn new things and a fast learner. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable Universal Banker equipped to handle fast-paced banking work. Serves customers with expertise in business and personal banking. Highly proficient in handling teller work, setting up accounts and selling bank products.
Overview
7
7
years of professional experience
Work History
Universal Banker
Busey Bank
Glenview, IL
08.2023 - 04.2024
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
- Developed relationships with business owners to promote commercial banking services.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Built positive relationships with realtors to produce client referrals.
Machine Operator
Georgia Nut
08.2019 - 03.2022
- Operated machining equipment safely with team of operators.
- Worked with Customers from companies like Kraft, Hershey's etc. to ensure we satisfied their needs furthering our business with them.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Grocery Store Clerk
Mariano's
05.2017 - 06.2019
- Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Some College (No Degree) - Business Administration And Management
City Colleges of Chicago - Wilbur Wright College
Chicago, IL12-2025
Skills
- Knowledge of Production Processes
- Computer Skills
- Teamwork and Collaboration
- Customer Relations
- Excellent Communication
- Willingness to Learn
- Critical Thinking
- Customer Service
- Vendor Relationships
- Good Communication
- Investment Strategies
- Financial Planning
- Loan Processing
- Performance Tracking
- Asset Allocation
Accomplishments
- Sales Training Certificate
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Universal Banker
Busey Bank
08.2023 - 04.2024
Machine Operator
Georgia Nut
08.2019 - 03.2022
Grocery Store Clerk
Mariano's
05.2017 - 06.2019
Some College (No Degree) - Business Administration And Management
City Colleges of Chicago - Wilbur Wright College