Luis Bacallao
Katy,TX
Summary
Hardworking Lumber Yard Worker with two years of experience maintaining customer service per company standards and loading and unloading lumberyard related transactions. Skillful in sorting rack lumber per grade markings and size and safely moving freight and stock from storage or production areas to loading docks. Safety-conscious individual proficient in forklift operations paired with in-depth inventory management knowledge.
Overview
23
23
years of professional experience
Work History
Lumber Associate
Home Depot
02.2020 - 11.2022
- Assisted customers with loading lumber and other various building materials.
- Restocked lumber and building materials to maintain adequate supply for customers.
- Built loads and loaded trucks for outbound delivery.
- Worked evenings, weekends and holidays to meet needs of business.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
- Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
- Leveraged forklift to unload incoming freight.
- Operated forklift, payloader and railcar mover with focus on precision and safety.
- Demonstrated highest level of ethical conduct when dealing with customers, team members and management.
- Assisted in preparing shipments by staging, counting and documenting materials and supported refurbishment teams with load outs and equipment staging.
- Mastered lumber grades and types and optimal applications and helped customers make lumber decisions for building projects.
- Secured lifting attachments to materials and conveyed load to destination using hand-operated hoist.
- Interacted directly with customers, suppliers and co-workers and displayed professional communication skills.
- Understood basic technology drawings, shipping documents and movement forms and routed and stocked incoming and outgoing products accurately.
- Shared information to help associates learn and develop yard procedures and customer service skills.
- Participated in meetings and shared ideas for improvement with management to foster teamwork.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Representative
Art Express Gallery
08.2004 - 03.2014
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Inspector
Intertek Testing Services
02.2000 - 03.2002
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Upheld codes and regulations governing materials, processes, and procedures.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Conducted detailed building structure inspections to identify and resolve potential risks.
- Educated staff on safety and quality improvement strategies to uplift standards.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Performed inspections of vehicles, containers and equipment to check for compliance, safety, tampering and evidence of illegal activities.
- Developed safety plans, procedures and policies in collaboration with business leaders.
- Set policies governing inspecting, testing and compliance operations.
- Examined products for imperfections and defects.
- Followed safety protocols while handling hazardous materials.
- Provided feedback to production team regarding product quality.
- Repaired faults, reassembled products, and completed additional tests.
- Monitored product quality at all stages of production process.
- Investigated customer complaints to take necessary corrective actions.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Operated and maintained testing equipment.
- Updated quality control records and reports.
- Provided technical support to production personnel.
- Utilized quality control software to track and analyze product data.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Sampled products to verify compliance with standards
- Assisted in developing inspection and testing protocols.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Started and observed equipment operations to automatically sort and inspect materials and products.
- Investigated complaints to remedy buildings, equipment and safety issues.
- Assessed safety and compliance concerns through diligent buildings, rooms and equipment inspections.
Education
High School Diploma -
Miami Dade College
Skills
- Paperwork Processing
- Forklift Operation
- Cash Handling
- Inventory Management
- Customer Assistance
- Team Cooperation
- Store Organization
- Team Supervision
- Ability to Lift 40 Pounds
- Creative Thinking
- Sales Floor Organization
- Sales and Promotions
- Speech Clarity
- Basic Mathematics
- Positive Customer Engagement
- Adaptable and Flexible
- Retail Metrics and Goals
- Organization
- Information Analysis
- Customer Service
- Staff Support
- Inventory and Stocking
- Friendly and Helpful
- Safety and Cleanliness Standards
- Building Customer Loyalty
- Product and Service Sales
- Reliable and Responsible
- Merchandise Recommendations
- Attention to Detail
- Computer Proficiency and Microsoft Office
- Honest and Dependable
- Brand Promotion
- Relationship Building
- Documentation and Reporting
- Informed Product Selections
- Energy and Physical Stamina
- Sales Records Management
- Service Contracts
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lumber Associate
Home Depot
02.2020 - 11.2022
Sales Representative
Art Express Gallery
08.2004 - 03.2014
Inspector
Intertek Testing Services
02.2000 - 03.2002
High School Diploma -
Miami Dade College
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