Luis Baena
Paterson,NJ
Summary
Developed robust sales and inventory management skills in fast-paced retail environment, looking to transition into new field. Demonstrates strong customer service and problem-solving abilities, with focus on optimizing operational processes. Prepared to leverage these transferable skills to contribute to dynamic and evolving industry. Experienced with inventory management, customer relations, and sales strategies. Utilizes effective communication and leadership to streamline operations and drive sales growth. Track record of enhancing team performance and ensuring customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Part Sales Manager
AutoZone
04.2024 - Current
- Played an instrumental role in achieving or surpassing monthly sales targets consistently throughout tenure as Part Sales Supervisor.
- Collaborated with other departments for smooth coordination of orders, deliveries, and overall customer experience.
- Assisted in budget development for the department, closely monitoring expenses to reduce costs.
- Strengthened team performance by conducting regular trainings on new products and industry trends.
- Evaluated employee performance regularly, offering constructive feedback for improvement when necessary.
- Enhanced teamwork through clear communication and collaboration in daily tasks.
- Implemented effective marketing strategies to promote products and services to potential clients.
- Provided input on hiring decisions, contributing to a cohesive and skilled team of sales associates.
- Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
- Increased customer satisfaction by providing exceptional service and expert advice on part sales.
- Organized staff schedules efficiently to ensure adequate coverage during peak business hours.
- Cultivated a positive workplace culture by promoting open communication between team members.
- Ensured compliance with company policies and industry regulations in all aspects of parts sales operations.
- Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.
- Boosted sales, effectively upselling and cross-selling relevant products to customers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Store Manager
AutoZone
03.2023 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Assistant Store Manager
AutoZone
01.2022 - 03.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Part Sales Manager
AutoZone
02.2021 - 03.2023
- Organized staff schedules efficiently to ensure adequate coverage during peak business hours.
- Increased customer satisfaction by providing exceptional service and expert advice on part sales.
- Enhanced teamwork through clear communication and collaboration in daily tasks.
- Implemented innovative merchandising techniques that showcased parts effectively for increased visibility among customers.
- Strengthened team performance by conducting regular trainings on new products and industry trends.
- Promoted business' development by building and maintaining relationships with new clients.
- Submitted reports to senior management to aid in business decision-making and planning.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Electrical, Electronics And Communications Engineering
Passaic County Technical Institute
Wayne, NJ06.2011
Skills
- Pricing strategy
- Sales analysis
- Promotions planning
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Parts installation
- Operations management
- Training and coaching
- Goal setting
- Staff training
- Inventory management
- Sales training
- Order fulfillment
- Supply orders
- Inventory auditing
- Cycle counting
- Customer education
- Product demonstration
- Coordinating paperwork
- Returns processing
- Proficient in Software
- Product merchandising
Languages
English and Spanish
Native or Bilingual
Timeline
Part Sales Manager
AutoZone
04.2024 - Current
Store Manager
AutoZone
03.2023 - 04.2024
Assistant Store Manager
AutoZone
01.2022 - 03.2023
Part Sales Manager
AutoZone
02.2021 - 03.2023
Electrical, Electronics And Communications Engineering
Passaic County Technical Institute
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