Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Batista Jimenez

1214 21st

Summary

Adept at streamlining warehouse operations, my tenure at Accu Staffing showcased my ability to enhance efficiency and safety, achieving a significant reduction in order processing times. With a knack for problem-solving and a commitment to meticulous inventory management, I excel in fostering team collaboration and maintaining high standards of workplace organization.

Overview

8
8
years of professional experience

Work History

Warehouse Worker

Accu Staffing
09.2018 - 07.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
  • Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
  • Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.

Rideshare Driver

Uber
01.2019 - 01.2021
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Customer Service Representative

Intuit
09.2015 - 12.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Education

Colegio Don Luis Despeadel
Dominican Republic
06.1984

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Heavy lifting
  • Loading and unloading
  • Warehouse safety
  • Order picking
  • Clear communication
  • Attention to detail
  • Problem-solving
  • Sorting and labeling
  • Material handling
  • Warehouse operations
  • Team collaboration
  • Order picking and processing
  • Warehouse organization
  • Pallet jack handling
  • Shipping and receiving
  • Material loading and unloading
  • Punctual and dependable
  • Stacking and staging
  • Unpacking merchandise
  • Receiving and processing shipments
  • Order fulfillment
  • Pallet jacks
  • Inventory management
  • Materials handling and transport
  • Data entry
  • Safety protocols
  • Storage organization
  • Basic mathematics
  • Assembly and production
  • Order preparation
  • Inventory tracking
  • Quality control
  • Safety training
  • Health and safety regulations
  • Warehouse equipment maintenance
  • Warehouse logistics
  • Shipment palletization
  • Equipment operation
  • Complex Problem-solving
  • Delivery scheduling
  • Space optimization
  • Microsoft Excel
  • Damage reports
  • Deadline adherence
  • Shipping documentation
  • Supply ordering
  • Operations support
  • Purchase order review
  • Microsoft outlook
  • Rigid packaging
  • Product management
  • Material safety data sheets
  • Cycle counting
  • Cross-docking
  • Record preparation
  • Equipment troubleshooting
  • Cycle counts
  • Lean principles
  • Cost reduction
  • Verbal and written communication
  • Multitasking and organization
  • Time management
  • Inventory control
  • Equipment maintenance
  • Inventory audits
  • Stock management
  • Shipment unpacking
  • Supply chain
  • Dock leveling
  • Labeling and sorting
  • Material rotation
  • Pick-list processing
  • Willing to learn

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Rideshare Driver

Uber
01.2019 - 01.2021

Warehouse Worker

Accu Staffing
09.2018 - 07.2023

Customer Service Representative

Intuit
09.2015 - 12.2017

Colegio Don Luis Despeadel

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Luis Batista Jimenez