LUIS BEAUPERTHUY
Naples
Summary
Bilingual (Spanish and English speaker) with more tan 8 years doing business B2B and B2C, and assisting customers. From wholesales to a customer support assistance.
Experienced with engaging customers and driving sales through personalized recommendations. Utilizes effective communication and active listening to understand and meet customer needs.
Overview
7
7
years of professional experience
Work History
Retail Sales Consultant
Xfinity by Comcasts
01.2024 - Current
- Delivered exceptional customer service by identifying needs and recommending appropriate Xfinity products and services.
- Achieved and exceeded monthly sales goals for wireless, internet, cable, and home security solutions.
- Educated customers on features, pricing, and promotions to drive upselling and bundle package sales.
- Processed payments, exchanges, upgrades, and returns using POS systems with accuracy and efficiency.
- Handled customer concerns and escalations in a professional and solution-focused manner.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted customers with product selection, providing tailored recommendations based on needs.
Account Manager and Staffing Agent
Optimum Personnel Services
01.2023 - 01.2024
- Recruited, screened, and interviewed candidates for various industries, including hospitality, healthcare, and construction.
- Matched qualified talent with client staffing needs across temporary, temp-to-perm, and direct-hire positions.
- Built and maintained strong relationships with local businesses to understand hiring needs, and provide timely staffing solutions.
- Handling customer complaints
- Providing proactive customer outreach
- Conducted job fairs, attended networking events, and leveraged job boards and social media for candidate sourcing.
- Managed client accounts, ensuring service delivery met expectations and contractual obligations.
- Developed and maintained strong client relationships to foster loyalty and satisfaction.
Remote Customer Service Agent
Bitcoin Depot
01.2021 - 03.2023
- Answering questions about a company’s products or services.
- Offering the company’s services.
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Handling customer complaints.
- Providing proactive customer outreach.
- Resolved customer inquiries efficiently via phone, email, and chat channels.
- Provided technical support for Bitcoin wallet transactions and troubleshooting.
- Educated customers on cryptocurrency trends and best practices for usage.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
General Manager & Board Member
DISTRIBUIDORA PERSEUS C.A.
01.2019 - 01.2022
- Co-founder.
- Led operational strategy to enhance supply chain efficiency and improve product distribution timelines.
- Managed cross-functional teams to streamline processes and drive organizational performance improvements.
- Project management.
- Sales Analysis.
- Distribution logistics.
- Sales.
Education
Bachelor of Science - Systems Engineering
Universidad De Margarita
El Valle Del Espiritu Santo, Margarita, Venezuela03-2018
Skills
- Responsibility
- Customer service
- Sales strategy
- Upselling techniques
- Conflict resolution
- Client relationship management
- Recruitment and screening
- Technical support
- Data entry accuracy
- Verbal communication
- Creativity
- Leadership
- Teamwork
ABILITIES
- Managment & aplication of Office pack (Word, Power Point, Excel)
- Use of the Google Suite Tools (Docs, Sheets, Slides, Forms)
COURSES
- Digital Marketing.
- Entrepreneur Leadership.
- Advance English.
- Sales.
- Customer Support.
- Customer support security
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Retail Sales Consultant
Xfinity by Comcasts
01.2024 - Current
Account Manager and Staffing Agent
Optimum Personnel Services
01.2023 - 01.2024
Remote Customer Service Agent
Bitcoin Depot
01.2021 - 03.2023
General Manager & Board Member
DISTRIBUIDORA PERSEUS C.A.
01.2019 - 01.2022
Bachelor of Science - Systems Engineering
Universidad De Margarita