Luis Becerra
Minneapolis,MN
Summary
Highly-motivated IT Professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Japs-Olson Company
St. Louis Park, MN
01.2022 - Current
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Participated in an on-call rotation providing 24/7 hardware and software support.
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Performed maintenance and upgrades to existing computer systems as needed.
- Configured user accounts in Active Directory and other directory services platforms.
- Created detailed technical documentation for IT processes and procedures.
- Resolved escalated customer inquiries via telephone or remote access tools.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
Special Projects Crew Chief
ServiceMaster Clean
Bloomington, MN
07.2011 - 12.2021
- Responded to emergency spills quickly to minimize the damage caused by the spillage.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Supervise crew of 2-4 Team members, and train new employees.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
Education
Associate of Applied Science - Computer Networking Systems
Dunwoody College of Technology
Minneapolis, MN05-2020
Skills
- Help Desk Support
- Advanced Troubleshooting
- Collaborative Team Player
- Technical Support
- Superb Customer Service
- Microsoft 365 and Active Directory
- Windows OS
- Networking
Certification
- Working Toward Cisco Certified Network Associate (CCNA)
Languages
Spanish
Native/ Bilingual
Timeline
IT Technical Support Specialist
Japs-Olson Company
01.2022 - Current
Special Projects Crew Chief
ServiceMaster Clean
07.2011 - 12.2021
Associate of Applied Science - Computer Networking Systems
Dunwoody College of Technology