Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Luis Becerra

Minneapolis,MN

Summary

Highly-motivated IT Professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

IT Technical Support Specialist

Japs-Olson Company
St. Louis Park, MN
01.2022 - Current
  • Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
  • Participated in an on-call rotation providing 24/7 hardware and software support.
  • Monitored and responded quickly to requests received through the IT help desk ticketing system.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Performed maintenance and upgrades to existing computer systems as needed.
  • Configured user accounts in Active Directory and other directory services platforms.
  • Created detailed technical documentation for IT processes and procedures.
  • Resolved escalated customer inquiries via telephone or remote access tools.
  • Deployed new computers for end users by installing operating systems and applications according to company standards.
  • Tracked progress of service requests using ticketing system while providing timely updates to customers.

Special Projects Crew Chief

ServiceMaster Clean
Bloomington, MN
07.2011 - 12.2021
  • Responded to emergency spills quickly to minimize the damage caused by the spillage.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Supervise crew of 2-4 Team members, and train new employees.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.

Education

Associate of Applied Science - Computer Networking Systems

Dunwoody College of Technology
Minneapolis, MN
05-2020

Skills

  • Help Desk Support
  • Advanced Troubleshooting
  • Collaborative Team Player
  • Technical Support
  • Superb Customer Service
  • Microsoft 365 and Active Directory
  • Windows OS
  • Networking

Certification

  • Working Toward Cisco Certified Network Associate (CCNA)

Languages

Spanish
Native/ Bilingual

Timeline

IT Technical Support Specialist

Japs-Olson Company
01.2022 - Current

Special Projects Crew Chief

ServiceMaster Clean
07.2011 - 12.2021

Associate of Applied Science - Computer Networking Systems

Dunwoody College of Technology

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Luis Becerra