Luis Becerra
Los Angeles
Summary
Seeking a leadership position to leverage problem-solving skills, showcase dedication to exceptional customer service, and enhance management abilities. Committed to making a meaningful impact and contributing to the company's success.
Overview
12
12
years of professional experience
Work History
Server
Cali Chilli
12.2024 - Current
Bartender
Pattern Bar
12.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender/Server
Ace Hotel
09.2021 - 09.2023
- Assess customers needs and preferences and make recommendations
- Interact with customers, take orders for food and beverages
- Prepare non-alcoholic and alcoholic drinks for bar and or restaurant customers
- Learn and get familiar with POS to make sure that I'm efficiently helping every customer
- Greet every single customer with sparkling or flat water
- Listen to customer wants and needs
- Explain menu items and up-sell
- Provide excellent customer service at all times
Bartender
Resident Bar
07.2022 - 07.2023
- Utilizing fresh ingredients to prepare craft cocktails per our menu's specifications
- Greeting customers in an enthusiastic and courteous manner
- Taking and creating multiple drink orders at once
- Assessing customer's needs and preferences and making appropriate recommendations
Server/Bartender
Umami Inc.
12.2016 - 10.2021
- Greet and seat every customer that walks in
- Present menus and make sure to go above and beyond for a clients wants and needs
- Ask clients and they have any questions and go over the menu
- Ensure that their wants and needs are being met and ensuring that they are enjoying their meal
- Help out with any take out orders that come in from (Post-Mates, DoorDash, Caviar, Uber Eats, and Grubhub
- Take trash out and restock beverages and make sure that all of the used dishes and silverware are being taken to back of house for dishwashing
- Properly counting out money and making sure that i properly tip out the team
Sales / Events Associate
Urban Outfitters
05.2016 - 03.2021
- Assessing customer needs and providing assistance and information on product
- Being knowledgeable and well trained on how the POS and MPOS work
- Making sure that every customer feels welcomed and knows about all the deals and promotions for the current week
- Assist the event coordinator with any upcoming events and performances
- Always going above and beyond for the customer so they can have that much more of an amazing experience shopping at Urban Outfitters
- Merchandising the store, receiving and processing shipment
- Sending out any online orders for customers in a timely manner
- Cleaning standards are high and as a team we have to make sure that everything is perfect for the next business day
Onboarding Specialist
UBER Inc.
07.2017 - 10.2018
- Walk potential partners through on-boarding and all the tools to be successful UBER driver partners
- Call potential partners to make sure that their documentation is uploaded and approved
- Deliver 5 star support to partners by being accessible to them 24/7 and going above and beyond for them
- Weekly meeting with the operations and analytics department to streamline new procedures
- Create and execute new ideas to the UBER company
- Assist with city projects that come up and help create a solution
Assistant Manager / Hiring Manager
Hot Topic
04.2015 - 05.2016
- Overseeing the sales floor and ensuring a positive experience for both the sales associates and clients
- Recruiting and training new hires for the company
- Trains new talent by reviewing and revising orientation to products and sales training materials
- Ensuring every associate goes above and beyond for the customers wants and needs
- Maintain quality service by establishing and enforcing company standards
- Coaching and developing new and seasoned associates
- Working 1 on 1 with the General Manager to create a successful environment for the staff
- Planning and properly zoning every associate for their shift, and communicating hourly sales analysis to the sales team
- Making the schedule two weeks in advance based on associates availability and business needs
- Exhibit strong loss prevention awareness and compliance
- Leading by example to the entire staff so we can all be successful
Customer Experience Manager /Clientele Expert
Athleta
06.2013 - 04.2015
- My DOR's focused on the training of associates in the areas of product knowledge and customer engagement, including the sales floor, fitting room, and cash wrap
- Assist the leadership team in overseeing the sales floor and ensuring a positive experience
- Ensuring that every associate is upholding service standards at all times
- Communicating with associates sales goals, daily focus, and expectations through check-in's
- Lead the sales floor including zoning, scheduling of associate breaks, and shift changes
- Train, coach, and direct associates on service and how to meet productivity standards
- Ensuring every associate goes above and beyond for every client
- As the 'Clientele Expert' it was my job to train the associates on the clientele program initiative and manage the rollout of the program in the store
- Schedule personal shopping with clients that request an appointment
Sales Associate
Vilebrequin
12.2013 - 09.2014
- Luxury swimwear for men
- Uphold clientele standards to provide the best customer experience
- Execute merchandising and maintenance standards
- Maintained sales floor, stock room, fitting rooms and cash wrap
- Effective communication with every customer, co-worker, and managers
- Engaging and connecting with clients and utilization of a clientele book to maximize the client's experience
Education
College studies - Liberal Arts
Los Angeles California Community College
Los Angeles, California01.2011
General Studies - College Prep
Miguel Contreras Learning Complex
Los Angeles, California01.2009
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Memory retention
- Hospitality service expertise
- Team training and development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Cali Chilli
12.2024 - Current
Bartender
Pattern Bar
12.2023 - Current
Bartender
Resident Bar
07.2022 - 07.2023
Bartender/Server
Ace Hotel
09.2021 - 09.2023
Onboarding Specialist
UBER Inc.
07.2017 - 10.2018
Server/Bartender
Umami Inc.
12.2016 - 10.2021
Sales / Events Associate
Urban Outfitters
05.2016 - 03.2021
Assistant Manager / Hiring Manager
Hot Topic
04.2015 - 05.2016
Sales Associate
Vilebrequin
12.2013 - 09.2014
Customer Experience Manager /Clientele Expert
Athleta
06.2013 - 04.2015
College studies - Liberal Arts
Los Angeles California Community College
General Studies - College Prep
Miguel Contreras Learning Complex
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