Luis Bernal

Shop Owner

Quick Fix Auto

Pasco

12.2020 - Current

Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Coordinated deliveries of goods from suppliers in a timely manner.
Adjusted and repaired systems to meet manufacturers' performance specifications.
Analyzed sales data to identify opportunities for growth.
Monitored financial objectives and prepared budgets, including scheduling expenditures, and analyzing variances.
Led startup and creation of operational procedures and workflow planning.
Assisted with product development to create new items for the store.
Handled customer inquiries, complaints, and returns professionally.
Ensured compliance with safety regulations in the shop environment.
Created a customer loyalty program to reward repeat customers.
Managed employee schedules and assigned tasks and responsibilities to employees.
Trained employees according to specifics of role and company values.
Trained and managed shop staff, including delegating tasks and scheduling shifts.
Evaluated vehicle schematics to assess required parts and order accordingly.
Hired and trained new department managers to increase team oversight and productivity.
Monitored financial objectives and prepared budgets according to projections.
Trained, recruited, and selected shop employees.
Directed and managed employees to consistently meet performance targets.
Reviewed financial statements regularly to assess profitability of operations.
Planned in-store displays to attract shoppers and promote products.
Executed performance reviews to encourage improved productivity for team members.
Facilitated efficient communication between store employees and management.
Estimated costs of vehicle repair.
Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
Reviewed work orders and discussed with supervisors.
Inspected vehicles for damage and recorded findings to facilitate repairs.
Analyzed financial statements to identify areas of improvement for cost savings.
Created and implemented successful business plans for store management, expansion and updates.
Set pricing structures according to market analytics and emerging trends.
Determined marketing strategies by studying advertisements, display plans and sale promotions.
Conducted test drives before and after repair services.
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Identified opportunities for improvement in operational efficiency through data analysis.
Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Developed and implemented successful sales strategies to meet business goals.
Ensured compliance with safety regulations and store policies.
Maintained inventory levels by ordering stock as needed.
Established policies regarding pricing, promotions, refunds, returns.
Trained and guided employees on correct methods for performing different repairs and maintenance services.
Organized special events such as promotional days or discounts to boost sales.
Performed regular maintenance checks on equipment used in the shop.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Increased business by developing new marketing and promotional strategies.
Maintained inventory and approved contracts to ensure availability of products for customers.
Researched industry trends to stay current on market changes.
Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Repaired, replaced and adjusted brakes.
Provided excellent customer service to ensure customer satisfaction.
Planned work procedures using charts, technical manuals and experience.
Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
Completed standard inspections to assess wear and damage to vehicles.
Processed payments, calculated taxes, and prepared invoices for customers.
Worked effectively in team environments to make the workplace more productive.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Reviews and analyses plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labor estimates.
Conducted follow-up inspections to verify that all repairs met quality standards.
Processed payments from customers or their insurance companies upon completion of a job.
Assisted in identifying potential sources of reduced cost parts or supplies when necessary.
Conducted final quality control check of vehicles prior to customer delivery.
Evaluated different repair methodologies to create collision estimates for damages.
Conferred with staff and management to coordinate business operations.
Researched new methods and technologies used in the automotive industry for estimating purposes.
Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
Reviewed factual information to determine costs to repair applicable damages.
Performed vehicle inspections to assess the extent of damage and prepare estimates for repair costs.
Prepared estimates used by management for planning, budgeting and scheduling work.
Consulted with clients, vendors or architects to make estimates and resolve conflicts.
Documented any discrepancies between initial estimate and actual repair costs as they arose.
Inspected incoming vehicles prior to beginning any repair work in order to accurately estimate costs.
Generated invoices detailing total costs associated with each job completed by shop personnel.
Adhered to DRP insurance procedures and rates applicable to estimates.
Recommended cost-effective solutions to customers regarding repairs or replacements of damaged parts.
Coordinated with customers, insurers, and other departments to ensure timely completion of vehicle repairs.
Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
Prepared expenditure statements and budget documentation during project execution.
Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
Provided technical advice and guidance on best practices related to collision repair workflows.
Maintained records of all vehicles serviced, including details about parts used, labor time.
Prepared estimates to use in vendor or subcontractor selection.
Reviewed completed work orders against original estimates to ensure accuracy of billing information.
Developed detailed reports outlining estimated labor and material costs associated with collision repairs.
Managed inventory levels of parts and supplies needed for collision repair jobs on an ongoing basis.
Ensured proper disposal of hazardous materials such as paint, oil, and solvents according to local regulations.
Advised customers of repair plans, discussing payment options to finalize work orders.
Interpreted blueprints and diagrams provided by manufacturers in order to identify specific parts needed for repairs.
Negotiated prices with vendors for parts and supplies used in collision repair work.
Updated and maintained databases with current information.
Identified needs of customers promptly and efficiently.
Operated a variety of machinery and tools safely and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Removed damaged parts from vehicles, such as bumpers, fenders, hoods, and grills.
Assisted other technicians in performing more complex repairs when needed.
Prepared and applied body fillers to repair minor damages.
Ordered tools and paint materials from suppliers to prevent item shortages.
Applied primer coatings to newly-repaired surfaces before painting.
Finished repaired areas by sanding them to an even surface.
Applied primer and paint to vehicles following repair.
Filled dents using hammers and dollies or plastic fillers.
Distributed vehicle parts to technicians for replacement on in-shop vehicles.
Provided technical advice regarding collision repair procedures when requested.
Inspected automotive repairs to match paint and maintain body appearance.
Performed visual inspections to identify damage on vehicles.
Followed safety procedures and used protective gear.
Tested electrical systems in vehicles after collision repairs were made.
Kept up-to-date with industry standards and new repair techniques.
Performed welding to repair vehicle frames and bodies.
Welded replacement parts into place using MIG welding equipment.
Polished repaired surfaces with a buffing wheel for a smooth finish.
Installed and aligned vehicle body parts and panels.
Used buffing tools to repair dents on vehicle doors and panels.
Removed dents with hammers, suction and skilled use of dolly blocks.
Reviewed manufacturer manuals to understand vehicle specifications and parts.
Matched and mixed paint to ensure perfect color matching.
Monitored parts and materials storage area and maintained stock replenishment and organization.
Ensured smoothness of vehicle surfaces through sanding and buffing.
Filled small dents and lesser cosmetic issues with plastic or solder to create smooth surfaces for painting.
Mixed paint according to manufacturer's specifications for color matching purposes.
Sanded, refinished and painted car bodies to improve appearance and overall value.
Performed dent removal using appropriate tools and techniques.
Replaced damaged car fenders, grills and panels.
Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
Sprayed multiple coats of paint onto prepared surfaces using HVLP spray guns.
Masked off areas that weren't meant to be painted or refinished.
Inspected completed repairs for accuracy prior to returning the vehicle to the customer.
Replaced damaged glass components on vehicles.
Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
Managed inventory of body shop supplies and tools.
Covered bumpers, windows and trim with masking tape to prevent overspray or damage to adjacent areas.
Utilized computerized measuring systems for accurate repairs.
Removed rust from metal surfaces using wire brushes or other tools.
Coordinated with insurance companies for repair approvals.
Installed new parts like doors, windows, windshields, headlights, and mirrors.
Ordered and utilized protective equipment and respirators to promote workplace safety.
Organized and maintained work areas free of potential hazards.
Used metal-cutting guns, air grinders and wrenches to remove damaged vehicle sections.
Assessed vehicle damage and developed comprehensive repair plans.
Kept detailed records of all repairs performed on each vehicle.
Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
Performed diagnostic tests on vehicles to detect issues and root causes.
Replaced or repaired parts to complete daily work orders on vehicles.
Conducted quality inspections on completed repairs.
Repaired dents, straightened bent frames, and replaced damaged panels.
Provided customers with invoices and receipts detailing services performed.
Welded broken parts and filled in dents to create smooth vehicle bodies.
Operated hot-air welding guns and immersive hot water baths to soften plastic panels for installation.
Maintained cleanliness and orderliness in the work area.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Utilized various software and tools to streamline processes and optimize performance.

Summary

Overview

Work History

Shop Owner

Education

High School Diploma -

Skills

Timeline

Shop Owner

High School Diploma -

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