Luis Betancourt
Reisterstown,MD
Summary
Hardworking Restaurant Manager with 20 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Ryleigh's Oyster
Cockeysville, MD
08.2021 - 02.2024
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Adhered to all health department regulations regarding food storage and preparation.
- Established policies for cash handling procedures to maximize security measures.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Optimized profits by controlling food, beverage and labor costs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Camp Counselor
Camp Mabo
Guaynabo, PR
05.2013 - 08.2015
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Developed individualized behavior management plans for campers with special needs.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Assisted in developing weekly lesson plans for various age groups.
- Instructed classes on topics including wilderness survival skills, nature appreciation, and first aid and CPR.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Communicated regularly with parents regarding their child's progress at camp.
Education
Bachelor of Science - Culinary Management
Sistema Universitario Ana G Mendez - Universidad Del Este
Carolina, PR05-2012
Skills
- Operations Management
- Staff Management
- Supervisory skills
- Conflict resolution techniques
- Performance Improvement
- Organization and prioritization
- Adaptable
- Complaint resolution
- Team Management
Affiliations
- Involved in extracurricular sport activities such as softball, chess club, baseball and benefit events for families in need.
Languages
English
Professional
Spanish
Professional
Accomplishments
- Cum Laude
Timeline
Restaurant Manager
Ryleigh's Oyster
08.2021 - 02.2024
Camp Counselor
Camp Mabo
05.2013 - 08.2015
Bachelor of Science - Culinary Management
Sistema Universitario Ana G Mendez - Universidad Del Este