LUIS B. GONZALEZ
Manhattan,New York
Summary
Strategic Security Operations Manager with extensive experience in emergency response planning and team leadership. Spearheaded security operations across multiple locations, enhancing accountability and efficiency. Skilled in risk assessment, crisis management, and policy implementation, driving team performance and ensuring secure operational environments.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Senior Security Operations Manager, Amazon
Securitas Security Services
New York, NY
01.2023 - Current
- Lead all aspects of physical security operations for multiple Amazon corporate sites in New York City, overseeing more than 6,000 hours of weekly coverage, 5 operations managers, and a team of over 100 security personnel across the tri-state area.
- Coordinated with Amazon Corporate Security senior leadership on safety and security matters, enhancing emergency planning, protest response, and incident management across corporate locations.
- Directed multiple site launches, overseeing the buildout of the guard force and installation of security infrastructure such as cameras, turnstiles, access control systems, and card readers, ensuring seamless integration with Amazon’s global standards.
- Conducted comprehensive risk assessments and updated post orders, aligning security protocols with corporate compliance standards to address Amazon’s evolving security needs.
- Developed and delivered training programs for operations managers, shift supervisors, and front-line staff, improving site readiness, procedural adherence, and incident response capabilities.
- Utilized Securitas’ WFM system to manage real-time scheduling and payroll, ensuring pay accuracy and full shift coverage while reducing non-billable overtime to under 0.5% weekly.
- Fostered a performance-driven culture focused on accountability, safety, and operational efficiency, consistently meeting or exceeding client expectations.
Security Operations Manager, Amazon
Allied Universal Inc.
New York, NY
07.2021 - 01.2023
- Supervised shift supervisors and site security officers to ensure compliance with Amazon Corporate Security regulations.
- Coordinated weekly training for new and current officers to enhance security protocols and team preparedness.
- Screened and hired security supervisors and officers in Tri-State Area using ICIMS, improving team capability and readiness.
- Proficient in Allied Universal Win-Team scheduling and payroll software.
Site Security Supervisor, Amazon
Allied Universal Inc.
Brooklyn, NY
08.2016 - 07.2021
- Onboarded security staff and created Lenel accounts, enabling efficient on-site operations.
- Authorizing badge access to Amazon employees using their Lenel program.
- Trained new security staff and supervisors on the visitor check system using the Right Crowd portal.
- Completed timesheets and scheduled security staff weekly, ensuring adequate coverage.
- Generated trouble tickets for facility issues, facilitating prompt resolutions and maintaining operational integrity. for the facility to lock down for holidays and events.
Security Specialist
Security Industry Specialists
New York, NY
07.2011 - 08.2016
- Monitored floors and facilities to ensure safety and security compliance.
- Managed safety protocols to maintain a secure environment at Amazon facilities.
- Monitored video surveillance system and reviewed footage.
- Communicated daily with managers and staff to prevent irregularities within the facilities.
- Executed security duties at Chanel Flagship, assisting shipping department in receiving stock and preparing boutique for operations.
Education
HS Diploma - General Academia
Automotive High School
Brooklyn, NY06-2003
Skills
- physical security management
- Risk assessment
- security infrastructure installation
- Emergency response planning
- Training program development
- team leadership
Languages
Spanish
Professional
Certification
NYC Security License
Timeline
Senior Security Operations Manager, Amazon
Securitas Security Services
01.2023 - Current
Security Operations Manager, Amazon
Allied Universal Inc.
07.2021 - 01.2023
Site Security Supervisor, Amazon
Allied Universal Inc.
08.2016 - 07.2021
Security Specialist
Security Industry Specialists
07.2011 - 08.2016
HS Diploma - General Academia
Automotive High School