Luis Blanco
krugerville,TX
Summary
Dynamic customer service professional with extensive experience at retail enviroments, excelling in complaint resolution and team leadership. Proven ability to enhance customer satisfaction through effective communication. Recognized for building strong relationships and fostering a welcoming environment, ensuring a seamless experience for all guests. Adaptable and dedicated to delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Target
05.2025 - Current
- Created welcoming and comfortable environment for customers.
- Maintained high level of professionalism and discretion when dealing with customers.
- Utilized variety of organizational and communication skills to drive customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
Guest Services Supervisor
Target
06.2023 - 05.2025
- Implemented company policies and procedures for professional, cohesive customer care.
- Onboarded and trained customer representatives to meet performance and service goals.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Built positive rapport and relationships for high levels of customer satisfaction.
Waterpark Front Desk Attendant
Great Wolf Lodge Resort
04.2022 - 05.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
- Conducted guided tours and informed guests about programs offered.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
High School Diploma -
Plano West Senior High School
Plano, TX05-2024
Skills
- Complaint resolution
- Scheduling
- Customer service
- Verbal and written communication
- Hospitality and accommodation
- Adaptability and flexibility
- Call center experience
- Phone etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Service Representative
Target
05.2025 - Current
Guest Services Supervisor
Target
06.2023 - 05.2025
Waterpark Front Desk Attendant
Great Wolf Lodge Resort
04.2022 - 05.2023
High School Diploma -
Plano West Senior High School