Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Bonilla

The Bronx,NY

Summary

  • Versatile team member with over 5+ years of experience adeptly handling tasks and adapting to changing processes, programs, and team requirements.
  • Dynamic professional with extensive experience in customer service, known for establishing strong relationships with customers and remaining calm under pressure. Enthusiastic
  • Personal Shopper recognized for consistent order accuracy, outstanding customer service, and the development of brand loyalty.
  • Fast worker focused on delivering excellent service for in-store pick-up customers and home delivery, utilizing technology tools such as mobile applications, scanners, and GPS to efficiently complete orders.
  • Organized and dependable candidate skilled at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals.
  • Possess skills as a security officer and hold a security guard license, as well as knowledge of different types of fire safety and a fire guard card.

Overview

8
8
years of professional experience

Work History

Instacart Shopper

Instacart
04.2022 - Current
  • Met existing customers to review current services and expand sales opportunities.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Worked productively with customers to meet order requirements and service expectations.

Uber Eats Driver

Uber Eats
05.2021 - Current
  • Drove safely in various weather and road conditions to avoid accidents.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Delivered goods and products to customer on time and in excellent condition.
  • Excellent communication skills, both verbal and written

Warehouse Associate

Baldor Specialty Foods
01.2021 - 01.2021
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Consistently lifted materials weighing as much as 50+ pounds

Pharmacy Assistant

Leff Prescription Pharmacy
08.2020 - 01.2021
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Operated cash register and performed front counter tasks to facilitate daily operations.
  • Merchandised over-the-counter goods and rotated stock.
  • Prepared bills for clients and submitted required paperwork to insurance companies.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Stock Associate

Forever 21
06.2019 - 03.2020
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Unloaded arriving product stock and moved to store display areas.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently lifted materials weighing as much as 50+ pounds.

Cashier

McDonald's
09.2018 - 02.2019
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Welcomed customers and helped determine their needs.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads

Youth Worker

Featherbed Lane Improvement Association
06.2016 - 09.2016
  • Maintained child-friendly environment with access to outdoor activities.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Encouraged good behaviors using positive reinforcement methods.
  • Introduced children to educational games and activities to boost learning.
  • Meticulously sanitized toys and play equipment.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Developed and implemented programs to engage and empower underserved populations
  • Organized and facilitated 3 or more recreational activities per day to engage youth in positive, team-building experiences

Education

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice of The City University of New York
New York, NY
01.2025

Associate of Arts - Criminal Justice

Bronx Community College of The City University of New York
The Bronx, NY
12.2022

GED -

Future Now Program- Bronx Community College
The Bronx, NY
01.2020

Skills

  • Food Handling Standards
  • Inventory Management Systems
  • Special Assignments
  • Company Safety Procedures
  • Safety Rules
  • Team Goals
  • Effective Multitasking
  • Bagging Items
  • Quality Deliverables
  • Serve Customers
  • Guest Inquiries
  • Safe Equipment Handling
  • Accurate money handling
  • CCTV Surveillance
  • Threat Management
  • CCTV Monitoring
  • Staff Management
  • Fire prevention expertise
  • Hazardous Materials Handling
  • Emergency Response Coordination
  • Team collaboration abilities

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Instacart Shopper

Instacart
04.2022 - Current

Uber Eats Driver

Uber Eats
05.2021 - Current

Warehouse Associate

Baldor Specialty Foods
01.2021 - 01.2021

Pharmacy Assistant

Leff Prescription Pharmacy
08.2020 - 01.2021

Stock Associate

Forever 21
06.2019 - 03.2020

Cashier

McDonald's
09.2018 - 02.2019

Youth Worker

Featherbed Lane Improvement Association
06.2016 - 09.2016

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice of The City University of New York

Associate of Arts - Criminal Justice

Bronx Community College of The City University of New York

GED -

Future Now Program- Bronx Community College

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Luis Bonilla