Luis Bringas
Avondale,United States
Summary
Astute Service Desk Analyst with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
25
25
years of professional experience
Work History
Service Desk Analyst
Sonora Quest Laboratory
07.2021 - Current
- Improved service desk efficiency by streamlining processes and implementing best practices.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end-users.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Supported diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
Customer System Analyst
Sonora Quest Laboratories
07.2016 - 08.2021
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced interfaces to promote better functionality for users.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Conducted comprehensive system analyses to identify areas for improvement and optimization.
- Resolved malfunctions with systems and programs through troubleshooting.
Senior Computer Operator
Sonora Quest Laboratories
06.1999 - 07.2016
- Provided timely technical support to users, resulting in increased productivity and reduced frustration levels.
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
- Monitored systems in operation and quickly troubleshot errors.
- Processed requests for service from internal and external customers.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Computer Networking
Collins College
Tempe, AZ2002
Skills
- Client Relations
- Technical Support
- Escalation management
- Network Troubleshooting
- System Administration
Timeline
Service Desk Analyst
Sonora Quest Laboratory
07.2021 - Current
Customer System Analyst
Sonora Quest Laboratories
07.2016 - 08.2021
Senior Computer Operator
Sonora Quest Laboratories
06.1999 - 07.2016
Computer Networking
Collins College
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