Luis Fernando Bueno Pena
ORLANDO
Summary
Dynamic professional with a proven track record at Universal Orlando Resorts, adept in team play and conflict de-escalation. Excelled in roles requiring strong communication and observation skills.
Reliable and observant with strong sense of responsibility and upbeat attitude. Dedicated to learn and follow company policy.
Overview
3
3
years of professional experience
Work History
Security Officer
Universal Orlando Resorts
04.2024 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and constantly observed property in company vehicle, on bicycle, and by foot in CityWalk.
- LEBA Certified
- Remained calm, assertive, and de-escalate skills while critically thinking to solve problems during stressful situations.
- Great radio skills in various situations.
Aquatics Attraction Lifeguard
Universal Orlando Resorts
03.2023 - 04.2024
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Restaurant Worker
14-BIS
09.2021 - 03.2023
- Developed strong rapport with regular customers, contributing to increased repeat business.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
Education
High School Diploma -
Olympia High School
Orlando, FL05.2023
Skills
- Strong Communicator
- CPR Certified
- Class D License
- Statement writing
- Conflict de-escalation
- Observation Skills
- Bilingual
Languages
Portuguese
Native or Bilingual
Timeline
Security Officer
Universal Orlando Resorts
04.2024 - Current
Aquatics Attraction Lifeguard
Universal Orlando Resorts
03.2023 - 04.2024
Restaurant Worker
14-BIS
09.2021 - 03.2023
High School Diploma -
Olympia High School
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