Luis Caballero

• Managed Central Office operations for the Rio Grande Valley, overseeing 23 Central Offices.
• Oversaw operations of the Corpus Christi and Victoria Central Office and DEG Team until a replacement was hired.
• Organized the San Antonio market into three distinct teams, incorporating Central Office and DEG, following directives from the Associate Director.
• Managed the addition of Laredo Central Office and DEG duties to enhance operational efficiency.
• Oversaw network responsibilities in Lafayette, Lake Charles, and Baton Rouge during the Southeast work stoppage, maintaining Central Office and DEG network performance.
• Experience with hurricane preparedness and restoration from a Central Office and DEG stand point.

• Supervised installation and repair teams, enhancing productivity and customer service metrics.
• Enhanced team skills through on-the-job training and leader-led sessions.
• Attained leading customer service survey scores within the area, improving customer satisfaction.
• Managed Air Pressure, Special Services, and Cable Crews to ensure network reliability and reduce operational costs.
• Achieved MTTR objectives by addressing chronic service areas.
• Managed MDU Fiber projects for the Corpus Christi and Rio Grande Area.

• Managed Installation & Repair team, consistently exceeding productivity metrics.
• Lowered operational expenses by conducting Code 4 data analysis and proposing budget-friendly cable replacements.
• Led a high-productivity team of 22 technicians from Texas in storm restoration efforts in California for 3 months.
• Led Uverse video repair crew during product launch, ensuring seamless service delivery.

• Maintained network reliability through effective management of Air Pressure crew, avoiding wet cables.
• Reduced operating costs by addressing high-profile leaks and minimizing nitrogen expenses.
• Conducted data analysis to recommend cable section replacements, decreasing technician dispatches and cutting operational expenses.
• Oversaw multiple teams across wire centers, specializing in installation, repair, and cable restoration.

• Oversaw Installation and Repair operations, guaranteeing compliance with customer appointment times and efficient problem resolution.
• Exceeded productivity targets and reduced operating costs by addressing cable sections.
• Facilitated technical training programs to advance team proficiency.
• Performed daily safety and field quality inspections to ensure compliance and accountability.

Began career as Installation Technician installing POTS and DSL services in the Laredo market.

Transferred into Repair crew and worked on repair dispatches along with cable related work such as outages and or held orders.

Consistently met all performance metrics related to productivity and safety.

• Collaborated with team members to improve overall customer service experience.