Luis Cabrera Ramirez
Sherman,TX
Summary
US Marines Corps Veteran with over 13 years of experience as a tactical switch operation with help desk support, software, hardware maintenance and structure cabling.
Proficient in Spanish speaking and writing.
Overview
16
16
years of professional experience
Work History
Etsy Seller
Global Partners LP
01.2020 - Current
- Resolved customer concerns and answered questions quickly to maximize satisfaction
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Prioritized and organized tasks to efficiently accomplish service goals
- Managed product returns and exchanges to maintain customer satisfaction and minimize losses
- Optimized product listings for search engines to increase visibility and drive traffic to listings
- Analyzed customer trends and provided insights to improve customer experience
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products
- Monitored and evaluated sales performance to make informed decisions and improve results
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods
- Managed customer service inquiries and complaints for customer satisfaction
- Analyzed customer feedback to identify areas of improvement in online shopping experience
- Uploaded digital media to online storefronts, auction sites or other shopping Web sites for advertising purposes
- Exceeded customer satisfaction by finding creative solutions to problems
- Resolved issues quickly through meticulous research and quick decision making
- Conferred with customers to understand needs and finalize purchase orders
- Kept up to date on regulatory changes affecting business operations
- Assessed, optimized and elevated operations to target current and expected demands.
Tactical Switch Operator
United States Marine Corps, USMC
10.2007 - 06.2018
- Maintained accountability of all network classified material
- Maintained accountability of over 600 network items and end devices, totaling more than $1.65 million dollars
- Performed inventory regularly, ensuring all military gear and equipment were accounted for and operational at all times
- Utilized GPS technology and other military technology on a regular basis
- Performed communication exercises using radios, satellite applications and more
- Served as a squad leader for 15 Marines, managing all training and evaluations
- Coordinate, manage, and track all schools and training for a company of 120 Marines
- Operated, managed, and maintained $400,000 of Harris military telecommunications equipment for a platoon of 30 Marines with zero incidences or discrepancies
- Created LAN and WAN diagrams, as well as oversaw the logistical planning and completion of networks and end user devices for 5 different field operations to include Platoon, Company, Battalion, and Division level exercises
- Created unclassified and classified servers to connect to Division level networks
- Assisted in the course development of a completely new Military Occupational Specialty (MOS)
- Currently broadening the development of entry-level and mid-level System Administrator Course to further enhance civilian educational accreditation
- Instructor for more than 100 entry-level Data System Administrator Marines
- Planned and created LAN diagrams, as well as taught and oversaw the complete logistical planning and completion of networks and systems during their courses
- Over 1000 hours of instruction and supervision of virtualization, server, and end client builds
- Maintained accountability of all network classified material
- Maintained accountability of over 600 network items and end devices, totaling more than $1.65 million dollars
- Created LAN and WAN diagrams, as well as oversaw the logistical planning and completion of networks and end user devices for 5 different field operations to include Platoon, Company, Battalion, and Division level exercises
- Created unclassified and classified servers to connect to Division level networks
- Conducted and supervised the installation, configuration, operation, integration, protection, maintenance and troubleshooting of cyber communication systems
- Day-to-day LAN manager to supervise entry-level Systems and Network Administrators
- Implemented the cyber network plan given by the Senior Systems and Network Administrator or higher
- Installed and configured standard Marine Corps workstations, servers, and peripherals
- Installed and configured electronic messaging systems
- Maintained LAN end user devices, to include installation, configuration, and troubleshooting
- Installed, maintained, and configured routers, switches, and encryption devices, to include router and switch Internet Operating Systems
- Completed the installation, configuring and management of cyber network systems in both stand alone and client-server environments
- Completed Microsoft based curriculum for Microsoft Exchange/Server, CISCO Certified Network Associate (CCNA) modules 1, 2 and 3, as well as other authorized cyber network systems
- Installed, configured and maintained cyber services for both hardware and software
- Executed the integration of multiple information systems to include Data Distribution System-Replacement/ Modular (DDS-R/M), in a network environment
- Evaluated and resolved customer information system problems for both hardware and software.
Education
Currently enrolled in Google Coursera for IT support -
Bachelor of Science - Information Technology
University Of North America
Fairfax01.2024
Skills
- Help Desk Support
- Software Maintenance
- Hardware Troubleshooting
- Online Advertising
- Online Marketing
- Cost-benefit analysis
- Product sourcing
Licensures
01/04/2024
Languages
Spanish
Full Professional
Timeline
Etsy Seller
Global Partners LP
01.2020 - Current
Tactical Switch Operator
United States Marine Corps, USMC
10.2007 - 06.2018
Currently enrolled in Google Coursera for IT support -
Bachelor of Science - Information Technology
University Of North America
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