Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luis Caderno

Miami

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed as a Server at Senior Living. Proven ability to enhance guest engagement and streamline operations, while effectively managing multiple tasks. Recognized for cultivating positive relationships and implementing quality control measures to ensure an outstanding dining experience.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Server

Senior Living
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Self- Employed, Administration Consultant

Havana's 21 Restaurant
07.2018 - 08.2023
  • Night shift manager
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.


Director, Great Theater

ARTEX
03.2016 - 06.2018
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Manager of Operations

Palmares Center
09.2014 - 02.2016
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Manager

UEB Palmares Center
04.2012 - 08.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager of Operations

Palmares EAST, NIGHT CLUB
03.2011 - 04.2012
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.

Director

Palmares
02.2007 - 03.2011
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.

Manager

National Gastrostomy and Lodging
05.2004 - 02.2007
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Manager

Rumbos Palmares
07.1998 - 05.2004
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Bartender

Cuban and Internal Cocktail's
07.1997 - 09.1998
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Instructor, Coordinator, Tourism School

FORMATUR
07.1990 - 07.1992
  • Collaborated with colleagues to design interdisciplinary lessons, promoting a comprehensive understanding of subject matter.
  • Designed innovative projects that challenged students'' critical thinking skills while applying learned concepts.
  • Organized engaging field trips and guest speakers to supplement classroom instruction and provide real-world experiences.
  • Established positive relationships with students, parents, and fellow educators to foster a supportive learning environment.

Director

Santa Lucia
07.1990 - 07.1992
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Cafeteria Manager

Principe Hotel
04.1986 - 07.1990
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
  • Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
  • Used [Software] to analyze daily financial statements, balance statements and reimbursable meals.

Education

Bachelor of Arts - Food And Drinks

Food And Drinks Administration
High Studis Of Hotel Of Tourism
04-2004

Oenology And Sensory Analysis

Quality Managment
06-1997

Bachelor of Arts - Management

Hotel Manegment
Hospitality School Of Malanga Spain
05-1997

Bachelor of Science - Economy Of Turissim

Universidad De Matanza
Matanza Cuba
09-1986

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • Team collaboration
  • Sales techniques
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Relationship management
  • Order management
  • Task prioritization
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Strategic planning
  • Quality assurance
  • Decision-making
  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • Public speaking
  • Time management
  • Work Planning and Prioritization

Certification

SerfSafe food handling

Economy Of The Tourism Bachelor

Hotel Management

Quality Management Food

Food and drinks administration

Waitress

Bar Man

Cashier

Ice cream maker

Housekeeper







Timeline

Server

Senior Living
08.2024 - Current

Self- Employed, Administration Consultant

Havana's 21 Restaurant
07.2018 - 08.2023

Director, Great Theater

ARTEX
03.2016 - 06.2018

Manager of Operations

Palmares Center
09.2014 - 02.2016

Manager

UEB Palmares Center
04.2012 - 08.2014

Manager of Operations

Palmares EAST, NIGHT CLUB
03.2011 - 04.2012

Director

Palmares
02.2007 - 03.2011

Manager

National Gastrostomy and Lodging
05.2004 - 02.2007

Manager

Rumbos Palmares
07.1998 - 05.2004

Bartender

Cuban and Internal Cocktail's
07.1997 - 09.1998

Instructor, Coordinator, Tourism School

FORMATUR
07.1990 - 07.1992

Director

Santa Lucia
07.1990 - 07.1992

Cafeteria Manager

Principe Hotel
04.1986 - 07.1990

Bachelor of Arts - Food And Drinks

Food And Drinks Administration

Oenology And Sensory Analysis

Quality Managment

Bachelor of Arts - Management

Hotel Manegment

Bachelor of Science - Economy Of Turissim

Universidad De Matanza

Similar Profiles

CREATE PROFILE